Battery Does Not Hold a Charge
The laptop will not respond or turn on. The laptop may die suddenly after saying it was fully charged.
Ensure that the charging adapter is connected to the laptop, charging light is on. If the computer only powers on when plugged into the charging adapter, or if the charging light is on but the computer does not turn on, the battery is likely faulty. Replace the battery using this guide.
Faulty Charging Adapter
If the charging adapter is connected to the laptop but the charging light is not turning on, then the charging adapter is likely faulty. You may want to consider purchasing a replacement adapter as this is the easiest and most effective solution.
Blue Screen of Death
A full blue screen sometimes accompanied by lines of code or paragraphs describing what is wrong with the laptop will pop up onto the screen, followed by resetting the laptop.
If the applications that you are running fails, the system may cause the Blue Screen of Death to pop up to protect your computer. The computer saves the data that caused the shutdown and will need to be manually rebooted. If this problem is not solved by restarting the computer and continues to persist, back up important files onto an external hard drive. After backing up the files, factory reset the laptop. If the laptop was experiencing a software problem, this will fix the issue. If the blue screen of death is still popping up on the screen, the issue is with the hardware.
If the Blue Screen of Death pops-up frequently, you may have either a software or a hardware issue. Follow the instruction under “Faulty Applications” to do a factory reset on the laptop. If the factory reset doesn’t work, then the issue is with the hardware, such as the ram or motherboard.
The most effective way of deciphering whether it is a RAM or motherboard issue is by checking the performance of the computer. Open task manager and go to ‘Performance.’ When you’re there, you will see multiple graphs displayed on the screen, including CPU and Memory. Close all other applications running on the laptop, and look at the percentage of what ‘memory’ is running at. If it is below 40%, then there is no problem with the RAM, between 40%-75% we recommend upgrading your RAM, and over 75% there is an issue with the RAM where it needs to be replaced. Use this guide to replace the RAM. If the RAM is running well (under 40%), then the issue is most likely the motherboard. This guide is available for replacing the motherboard.
Cannot Read or Recognize Disks
The laptop is unable to play disks that were put into the laptop.
When the disk is entered into the disk drive and the laptop is unable to read the disk, attempt to clean the disk and check the back for scratches. If this doesn’t work, attempt to play the disk in an alternative disk drive. If the disk is still not playing, there is a problem with the disk. Consider purchasing a new disk.
Faulty Optical Drive/ Disk Drive
When the disk is entered into the disk drive and the laptop is unable to read the disk but the disk has worked in other DVD or CD players, the Disk Drive/ Optical Drive may be faulty. Attempt to use another disk in the laptop to ensure that it is the hardware that is the issue. If so, replace the Optical Drive using this guide.
Programs Won’t Install and Files Will Not Open
The laptop will not download any new files and pre-existing files on the laptop will not open, or programs and files take an exceptionally long time to open and run poorly.
When the file tries to open, the computer will take a longer time than normal to load. The file or program then tends to run very poorly, ultimately resulting in the screen freezing continuously. A way to ensure the RAM is the issue is by viewing the usage of the memory in Task Manager, under the ‘Performance’ tab. If the ram is running over 75% then it must be replaced, as it is failing. Replace the Ram using this guide.
The Program Could be Incompatible with the Laptop
When the file begins to download, the error messages “Windows installer service could not be accessed”, “Windows installer service couldn’t be started”, or a message along those lines, then the program was likely not compatible with the laptop. It is recommended that a version of the program that can be used on the laptop is downloaded instead.
Frequent Error Messages while Running Software
The laptop continuously gives pop-up error messages while running software.
Faulty Hard Drive
If the laptop continuously gives the message “Windows detected a hard drive problem”, this is an indication that the hard drive is failing. If there is no clear error prompt stating the issue, you can also check the disk. This can be done by opening ‘Command Prompt,’ as an administrator, which will bring up a black window with white writing stating the version of Microsoft Windows that is running and then will say“C:\WINDOWS\system32>”. Once there, type “chkdsk” to check the hard drive. Allow for each ‘stage’ to run through and process the information on the computer. When the command is finished, check the final 10 lines of code. In this code, identify where it says “bad sectors.” If there are any, this means that there is a problem within the hard drive and it should be replaced. Replace the Hard Drive using this guide.
There was an Error in Downloading
When the system downloaded the software, there could have been a virus or a mistake when the code for the system was being installed. It is recommended that the software is uninstalled from the laptop and reinstalled from a reputable source. If the error messages persist, check for bad files by following the instructions for running “chkdsk” in command prompt under “Fault Hard Drive,” and look under “stage 1” for where it says bad files. If this is the case, save any important files onto an external hard drive and do a factory reset on the laptop.