I never got mine fixed after trying several solutions. Apparently, there is no recovery options for our model of phone. .. BUT if hold down the power button and the volume button to turn it on, when the logo flashes, you let go of the power button briefly and then press it again (while still holding that volume down key in the process) and the factory reset option will come up. I hit the factory reset option but my phone is on a boot loop, so when I try to factory restore it, the phone crashes and resets itself. But hope everyone else's isn't in the boot loop and can at least restore theirs to factory settings. I just threw my phone in the garbage and went down to boost mobile.