I've had this ipod since i was about 12 when it came out in 2005. The other day I dropped it and the screen went half black. So, I ordered a new screen, and got it within 4 days (as promised). From sit down to finish time, it was about 15 min. But, I have also put my own hard-drive, and battery in the iPod as well so I am very familiar with the inside. The screen works great and I am very impressed. I will definitely continue to use this site.