Screen gets distorted the moment GPU driver is installed

Question

Dell XPS 17 9710

The Dell XPS 17 9710 was released in May 2021. It contains a 12th Generation Intel Core Processor and runs on the Windows 11 operating system.

1 个问题查看全部

Krpwa @krpwa

声誉积分: 37

3

发帖于: 2023年12月29日

更多选项

Screen gets distorted the moment GPU driver is installed

I've just gotten a new 9710 motherboard yesterday and every single time I install Intel GPU drivers I get this:

https://i.imgur.com/jd6KIwR.png

Tried ctrl alt shift b or whatever people said to reset GPU driver, tried different versions of drivers and tried reinstalling windows, all the same. The screen looks perfectly fine right up until the moment where Intel graphics driver gets installed and then this happens. When connecting to an external screen it looks and works fine both when duplicating the display and extending it.

I don't know, think I need to return the motherboard unless this is somehow an easy fix?

回答此问题我也有这个问题

这是一个好问题吗？

是否

得分 0

2条评论

Have you contacted DELL ?

由 mike 完成的 2023年12月29日

@aactech no because the motherboard is from a 3rd seller that services Dell laptops

由 Krpwa 完成的 2023年12月31日

添加一条评论

2个答案

@aactech no because the motherboard is from a 3rd seller that services Dell laptops — Krpwa

mike @aactech 声誉积分: 28.4千 9 13 64 · Answer 1 · 2023-12-31T13:35:48-07:00

最有帮助的答案

mike @aactech

声誉积分: 28.4千

9

13

64

发帖于: 2023年12月31日

更多选项

Hi @krpwa

This is a puzzler. It is odd because normally if it was the GPU and the driver then the external display would be also be distorted. Is perhaps the replacement motherboard not the exact match for the old one? Have you looked at both to see if the part number is exactly the same?

Let me get this correct. The screen works fine with Windows generic video driver but goes wierd when the Intel driver is installed? What does Device Manager show for the Monitor before and after the Intel drive install? Your image looks like the frequency of the display is incorrect - but I'm only guessing.

Normally if I think it is just a driver corruption issue I suggest using the Display Driver Uninstaller app which completely removes all traces of video driver and settings.

What does the 3rd party reseller say?

这个答案有帮助吗？

是否

得分 1

添加一条评论