Does anyone know if there is a fuse for the display?
Customer has this xps 15 7590 with a frayed display cable with broken wires. Was turning on / off when adjusting screen angle or opening & closing. Then stopped working altogether. Nothing but black screen. Laptop is still booting and I can blindly login. Got the factory replacement and it won't display either! I'm hoping the motherboard isn't completely gone and there's a protection fuse in line somewhere...
Someone please save me!
-John-
9条评论
Hi John,
Any chance this is a backlight issue? Tried the flashlight test against the screen?
由 Jerry Wheeler 完成的
Jerry, No, this is a UHD 4k OLED screen...
由 J.R. Asprelli 完成的
Ah, gotcha. Obviously not a backlight issue then. Welp, there are a lot of very talented people on here, so hopefully you'll get some help.
由 Jerry Wheeler 完成的
J.R. Asprelli what does it show when you connect an external monitor (HDMI etc.)?
We need to know what motherboard this is and if you can, post some good pictures of it with your QUESTION. That way we can try and help you out further. 在已经存在的问题里加入图片
由 oldturkey03 完成的
@oldturkey03 beat me to the punch. @J.R. Asprelli If you aren't sure which board number this is, you can use section 1.1.3 of this very excellent guide to help identify which board number your customer's machine has.
由 Alisha C 完成的
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