I had some issues with the haptic feedback on my trackpad and took it to an authorized apple service center. The guy at the center said he can try and remove it and re fix and after doing that said my mac's motherboard has failed and it has to be replaced. My MacBook air is just a year old and I don't understand how it is possible for the motherboard to fail so soon. Is there anyway to make the mac work again?
My warranty got over a month back :(
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This gets into when you gave the system to them to be repaired. Was it still under warranty at that time? Do you have paperwork which clearly expresses that? Then they do owe you a repair under the repair warranty, but time is ticking!
If it was not under warranty, was the tech trying to do you a favor seeing if it was a simple issue? Did he take it to the back for a few minutes and then come back with the bad news?
Now the tricky part! Did you have an accident? Did you spill a drink or get the system wet? If you did the internal markers could be the reason the tech didn’t want to fix your system. So its possible your system just couldn’t survive the damage
So now can you get your system fixed?? You could try to fix it your self, seeing if replacing the trackpad is all it needed MacBook Air 13" Retina Display 2019 Trackpad Replacement
These are not easy systems to fix, not engineered to be easily repairable. So be prepared it might be a lost cause! Sorry ;-{
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The tech guy took it and got it back after 2 hours and said it isn’t working..And nope, I haven’t had an accident….I am really careful with my mac.
@Nicola Zacherena - Well what can I say... The tech could have messed up if it was working before. I would go back and talk to the manager. Clearly there's more to the story here.
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