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Fix Your Stuff

Right to Repair

Parts & Tools

型号 A1059 或 A1099 / 20, 40, 或 60 GB 硬盘 / 中央转盘为触控激活

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Why does a sad face with online spport come on

Why does a sad face with online support come on when i try to power on

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Came across this on point of buying new HD, unbelievable it worked...Thanks

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I got this a while ago, after some research I found that with quite a few people the hard drive head had simple got "stuck".

I banged it against a table on the side of the iPod rather than the back or front then pressed the central button to boot it up, and it worked!

It's happened a few times since but each time i just wack it against my other hand and all is fixed.

The best way of diagnosing this fault it to hold it up to your ear, if it sounds like the hard drive is trying to spin up then failing quickly by clicking spinning down and stopping, making this sound repeatedly and frequently then it's probably this issue.

This saved me from replacing the hard drive in it, my fault it broke anyway as i dropped the iPod onto a tiled floor.

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Unbelievable, one medium strength bang on the right hand side of the ipod and it instantley came back alive. I feel like the Fonz.

Dean Atkinson, Leeds

27.9.11

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Heyyyyyyyyyy

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Holy crap....banging it worked!

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We call that percussive maintenance. =8^p

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Thanks Thomas Chapman, I slapped it on the side and it worked after a few years of not coming on!!!

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Copied from one of Mayer's posts:

http://support.apple.com/kb/TS1373?viewl...

In short, try a restore first. See if it works.

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Logic board is fried ?. Not in my experience. On iPods with a hard drive this usually means the hard drive is knackered. I haven't seen it on flash based iPods.

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This happens every now and then on my 4th gen iPod photo. I just open up the case and power it up again. Normally boots fine after this so I put it back together.

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Before banging the drive, I would propose reseating the hard drive and its connector cable - just unplug and replug. I have been able to rescue iPods this way with nothing but a guitar pick. It's not necessarily a permanent fix, but it will get your iPod up and running for a while at least.

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When a Sad face with an online support website comes on it means that your iPod logic board is fried and it cannot be used any more which means that you have to replace the logic board or go and buy another iPod

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Keep coming back, this is a learning experience. Thanks for participating. See comments: Replaced the battery and it still gives me the support face

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rhonda 将永远感激不已
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