修复你的物品 社区 商店

The Samsung Galaxy Note 4 is a cellular smartphone that was released in October 2014. The Galaxy Note 4 Model Number is SM-N910, SM-N910A, SM-N910T, SM-N910V, or SM-N910R4 for American variants.

256 个问题 查看全部

更多选项

Brand new Note 4 is a brick

I have a brand new Note 4, I turned it on once and it was downloading forever and I pulled the battery. Now it is totally dead, no response when I hold the power button and the light doesn’t come on when I plug in the charger. How can I get it to work? Did I fatally wound it when I pulled the battery during the download (the little green Samsung guy was on the screen but no indication of what it was downloading and my previous Note 4 didn’t do any kind of download). Please help, I need to get this phone working since my old one is not working right (problems with the touchscreen not being responsive among other issues). Or have I turned it into an expensive paperweight?

回答此问题 我也有这个问题

这是一个好问题吗？

是 否
得分 0

2条评论:

If it's brand new it's probably in warranty.

Can you just replace it?

(they don't need to know you pulled anything ;) )

由完成的

Agreed with med_tech it should be under warranty if it's brand new.

由完成的

添加一条评论

1个答案

筛选条件:
最有帮助的 最新 最老的

更多选项

Hi,

This does sound like quite the problem. Couple of things.

The Samsung Note 4 is 5 years old now, so it is not being supported officially by either Samsung or Google.

When the “Downloading” screen comes on, it means that it’s looking for the Android OS. It could be that the previous person reset it incorrectly, hence when it was turned on for the first time, after the reset, the system became stuck in a loop. The little tip off, is when you see the little Droid robot on it’s back, with the chest opened and a red symbol hovering over it.

You can try to download the original ROM and install it on the phone, but it can be challenging if you’ve never done it and you need a computer. If you need help with this and want to try it, I can assist you.

My best recommendation, and I know you won’t like it: Get another phone. And try to get a newer device. Lowest model I’d go if you really want one from the Note series, get a Note 5. If this is not a deal breaker, then you have an open field of devices.

Hope it goes well.

Alex H.

这个答案有帮助吗？

是 否
得分 0

1条评论:

I don't know how I could download anything if the phone won't even turn on. It was new, so no one else had done anything to it. The reason that I liked the Note 4 is that it has the removeable battery..that has come in quite handy more than once. There had been another new one from the same seller available, but someone else got it before I could. I could always send it to Samsung to see if they can fix it.

由完成的

添加一条评论

添加你的答案

elainewilliamse 将永远感激不已
浏览统计数据:

过去 24 小时： 0

过去 7 天： 2

过去 30 天： 3

总计 75