Face ID not working: Higher/Lower

Question

iPhone XS Max

发布于2018年9月21日，型号为A1921,A2101,A2102,A2104。支持GSM,CDMA / eSIM或 nano-SIM / 拥有64,256或512GB容量可选 / 有银色、金色、深空灰可选。（读作iPhone 10XS Max)

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Claira Williams @clairawilliams

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发帖于: 2020年6月11日

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Face ID not working: Higher/Lower

Hi! I have an iphone xs max with face id not working. I bought it second hand with a already cracked screen.

Here is what I know:

face id fails to detect a face during the setup process. Keeps sending the two messages: move iphone a little lower/higher
Animoji works perfectly
Flood illuminator also works
Proximity sensor and autobrightness are functionally
Attention works
Front camera works (without any blur)
Back camera and portrait mode works
Phone has liquid indicator is not red.
Phone is up to date (iOS 13.5.1)

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3个答案

Allan Barr @barriphone 声誉积分: 7.1千 Barr iPhone Repair 4 2 2 · Answer 1 · 2020-06-11T11:35:37-07:00

Allan Barr @barriphone

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Barr iPhone Repair

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发帖于: 2020年6月11日

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It a possibility that the front camera or the earpiece speaker/proximity sensor cable is damaged or been changed. They are paired to the motherboard and if one is not original face Id won't work.

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I bought the phone second hand. And it worked good for him then he reset the phone and gave it to me, when I tried to set it up it never worked. Like ever.

由 Claira Williams 完成的 2020年6月11日

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