Only dispenses crushed ice
Hello i have wrs325fdam02 and it only dispenses crushed ice. The water dispenses fine. But when we switch to cubed option for ice, it still comes out crushed. Any idea why?
If it appears you are getting only crushed ice from the dispenser, check the following:
To remove and check the ice bucket:
There is a part called a solenoid responsible for actuating a lever. This lever then opens a small hatch to allow ice to bypass the crushing mechanism. Either this solenoid failed and isn’t lifting the lever or it fell apart and needs to be put back together. The lever is a long metal rod that runs the length of the ice tray. It goes in to the rear of the freezer into a slot where a plastic piece is connected to the solenoid via a metal rod. The metal rod can easily fall apart if the ice tray isn’t removed correctly. The solenoid is an electromagnet that lifts the rod up and down. If the rod is in place and doesn’t lift up and down, check the wire connection to it. Make sure the lever rod is inside of the plastic connection. The plastic connection is just a square hole that rides up and down in a bracket. This should be the issue of a fridge not dispensing cubed ice.
I removed the bucket, pressed the button, it clicked so I know it works. Upon pulling out the bucket, 2 cubes fell out from behind it. Slid the bucket back in and was back to normal
I did all the steps above and when I took the tray out I saw the plastic square in the back. It was partially up so I lowered it down and put the ice tray back into place and hit the cubed ice button. Still got a bit of crushed ice but was able to get the cubed ice to come out. Thanks for all the comments, I was able to preform my own troubleshooting with them.
Let the ice bin thaw thoroughly and dry it out. Pieces of ice jam it where you might not easily see them. That bypass mechanism gets stuck. I’d like to remove it entirely. Crushers just cause problems. I’ve got a blender for the rare crushed need.
Check for ice behind ice bucket. I ended up using a heat gun to thaw the mechanics behind the ice bucket and on the bucket itself. Mechanics behind the bucket seemed to be the fix. Instant cubed non crushed ice.
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