New MacBook Pro shuts down at 25% battery
I got my first ever apple product, the 2019 two TBP Touchbar Macbook Pro on 18th July, 2019. I noticed that after my battery reaches anywhere around 25-35%, it shuts down automatically. The only way I could turn it on is by charging it. And when it turns on it starts charging from 0%. So I checked up the internet and performed this diagnostic test and it showed an error in battery [PPT002 you may need to replace your battery soon]. I was pretty confused as I just bought this Mac. So I contacted the Apple support team and they’ve asked me to do a SMC reset and see if this solves the problem. I did the SMC reset and charged my battery to 100% and started using it and it shut down again around some 30%. I was !#^&@@ off and so I returned my Mac at apple store and they replaced it with a new one. However, when they performed the diagnostic test at the apple store, it did not diagnose any issue with battery or whatsoever.
Anyways I started using my newly replaced mac and I face the same problem with this newly replaced mac too. I’m not sure what to do now. I’ve again scheduled a call for Apple support later today. I’m kinda sure, even if they would replace it with a new one, it would shut down automatically at 25% battery.
Another problem is the excessive heating. Mac gets heated up very fast within 30-40 minutes of use. I mostly use google chrome with 3-4 tabs open or watch movies.
Does anyone else face the same problem with the new mac? Any suggestions to solve this issue would be helpful.
Thank you :-)
Where are you located? Country and major city nearest to you.
Did you buy the system from an Apple store or an authorized dealer?
由 Dan 完成的
Hi, I'm from Singapore. Yes, I bought it from Apple store.
由 siva_sai 完成的
I have this problem as well, currently happening on my second 2019 13" MBP with touchbar, 1.4 GHZ, 8 Gb Ram and 256 gb ssd.
First macbook pro shut down at 35% with normal use (no charging). Only turns back on after plugging in AC adapter, goes to 0% in login screen and jumps back to 35% after login into desktop.
Took it to Apple store, ran hardware diagnostic and nothing was wrong. Specialist said to exchange for another one.
Now currently on second exact same model MBP, this one dies at 45%. Coconut battery shows normal status when at 35% but earlier for ~5 min when the battery stayed at 0%, it said to service battery and overall battery life was at 65% of full designed capacity.
I want to exchange for another one but probably end up with same 3rd problem.
Going to try a different store next time.
由 Vk-min 完成的
Vigyan - Where are you located country and major city near you?
由 Dan 完成的
由 Vk-min 完成的