We will need more details, such as: Does it charge? Do you know the charger works? Is there any physical damage you can see? Have you dropped it in water? Etc.
No water, does not charge, No dent, chargers all work, no sound, a dim light that makes the screen dark grey as oppose to black when I press on the power button .
1 
Hi Isabel,
We will need more details, such as: Does it charge? Do you know the charger works? Is there any physical damage you can see? Have you dropped it in water? Etc.
Best Regards,
Drew
由 Drew Canada 完成的
it fell on a shaggy carpet from 2 feet It was used as tag, maybe that helps you further?
由 Niels 完成的
No water, does not charge, No dent, chargers all work, no sound, a dim light that makes the screen dark grey as oppose to black when I press on the power button .
ThankS a lot
由 Isabel Tremblay 完成的