I took my old elite controller apart, the headphone jack isn’t even soldered in. It’s sprung connectors that flatten over time or the plastic pin breaks(both on mine).
Bending the pins out fixes it for a while. Ultimately I have to solder them to fix it.
I recently bought a second elite controller and the same issue happened, got it replaced under warranty a few months ago, the same issue is happing again.
This is also happening with my original controller, I haven’t take it apart to see if the jack is non soldered yet.
When i had my old turtle beach headset and audio adapter this never happened, I upgraded to the Turtle Beach Pro series which don’t support the V1 adapter and I don’t fancy paying another £90 for the new one.
so I’m stuck having to self repair. I’ve messaged Xbox again to see if they can sort it. I won’t hold my breath as the controller is now out of warranty.