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于2016年3月上市。型号 SM-G930V。

372 个问题 查看全部

Abnormal Factory Reset- Cannot Connect to Wifi to Login

My LCD stopped working and needed to be replaced. Before I knew what the problem was a tried a soft reset. I could hear my phone ring, it would vibrate, it would light up. Anyway, after LCD was replaced, turned the phone back on it takes me through the start up Welcome screen. I choose my language and it takes me to a screen that says set up wifi. Then I get the message

" Due to an abnormal reset, the selected Wi-Fi network cannot be used. Connect to a different wi-fi network. "

No matter what wifi network I try to connect to, I get the same message. If I click the skip button it says

"Due to an abnormal factory reset, you will not be able to use this phone until you sign into your Google Account to confirm that it belongs to you. A network connection is required."

I have the google account information, however, I can't get to the sign in screen because it's not allowing me to connect to any network.

Additional information

1. I initially had Verizon with this account. I no longer live in the US so I don't have Verizon anymore.

2. I tried to sign in without a sim card, with a sim card from my current country, with a Verizon sim card from another phone that is currently activated - I get the same message with all.

HELP?!

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Paging @avanteguarde to help you with this matter.

Would you know how to get past this with the Wi-Fi network not being allowed?

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If the phone has an active data plan, can't the phone activate over data? I've never seen the no WiFi message. The only thing I can think of is to create a new WiFi name with no password or protection.

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I have tried with both two different sim cards with active data plans. It will not let me bypass with data. I have tried about 6 different wifi's and I get the same message. You can actually see it connect to wifi and then disconnect.

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Can you try a forced reset again from recovery? Maybe it did not reset correctly, as I've never seen the WiFi message like that before.

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Yeah. Tried that.

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Why don’t you reset it again? Can you do it “the normal way”?

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Normal way is settings --> Backup and reset --> Reset to factory.

You would have to login to your samsung account to get to this.

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Then do another hard reset! :)

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I did another hard reset and the same thing came up.

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sir did you fix your problem? Because i'm facing this same problem for almost 2 weeks and can't even flash a lower firmware.. someone HELP!

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same issue. did a factory reset now cannot get around this message. tried other networks nothing is working. anyone figure out how to get around this?

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I just had the same problem, samsung support says i will have to send it to a samsung service center to reflash the software. You have to first get a ticket created, then send them proof of purchase, then they will send you a shipping label so you can send in the phone and wait for them to fix it and return it back to you. Unless you are near a samsung walk in service center. Good luck

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Need to sign into my Samsung acct on a galaxy s5 that says its locked du e to abnormal factory reset. Way do I do now?

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Here's the situation folks. I encountered the same problem. I called the Samsung tech line spoke to a representative and after a half-hour of troubleshooting I was sent to the technical support representative who told me that the only way to solve the problem was to send my device to a Samsung Service Center to have the software flashed again. I told them that I own this phone and that all I did was a standard factory reset and now I can't get in. I was told by Samsung that there's nothing I can do as the user. They insisted I send it to a Samsung Service Center. It is my opinion that after years of people having this problem Samsung should have fixed it, but Samsung makes money by having users send their phone to the service center and ultimately end up buying another Samsung phone if this does not work. Samsung is making money off of our misery. I found a permanent solution: I took my phone outside, gently placed it upon the ground, picked up a rock several hundred times the size of the cell phone and crushed it. One user up in the comments said sell it on Let Go and have it some become someone else's problem but this is unethical and b*******. I wonder how long it is before the Samsung phone I have now does this to me. I'm done with Samsung I'm switching to Windows phone.

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How can I do a factory reset on my phone and totally erase the memory of my phone my husband put some kind of something on it that prevents me from totally eraseing it? When I do a factory reset it doesn't bring it back to shelf life please help!

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Get an account on let go and make it someone else's problem

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please help me find the password on my galaxy five it keeps saying abnormal reset

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I'm facing the same issue has anybody found a way around having to send it to samsung?

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I was able to fix this by connecting to a completely open wifi hotspot (I used another phone) that had no username and password.

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If you go to the sign in page for the Samsung account type in your email address then press and hold on it for a second or two let go and the copy.paste.cut options come up on the far right swipe left and the assistant option should be on the far right of them all press it press the Google logo when the Google page comes up press the first letter of what you want in the search bar ie s for settings or C for chrome i for Internet you should be able to get someware by using this for whatever your trying to accomplish.

Update (09/19/2020)

Go to the WiFi list scroll down to add network push 5 or 6 random letter's then press and hold your finger on top of them for a second or two and let go you should see a row of boxes with copy.cut.and so forth but one should be the Google assistant press it and then when the google search bar is showing touch it and then type in the letter “S” and the symbol for settings will appear press it and scroll down to accounts and sign in with the add accounts option.

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