Mac randomly restarts. "Panic Kernal" and Webroot security wont open.

Question

MacBook Pro 15" 配备 Retina 显示屏 2015 年中版

2.2 GHz (Turbo Boost 最高可达 3.4GHz), 2.5 GHz (Turbo Boost 最高可达 3.7GHz), 或者 2.8 GHz (Turbo Boost 最高可达 4.0GHz) 四核 Intel Core i7 处理器，配备 6MB 共享三级缓存。

773 个问题查看全部

Vincent L @vincentl45921

声誉积分: 1

1

发帖于: 2016年6月28日

更多选项

Mac randomly restarts. "Panic Kernal" and Webroot security wont open.

Hi!

I have a macbook pro 15" retina display mid 2015...

When I program in android studio, the mac will reboot and turn on with an error log-Panic Kernal. One other thing is Webroot security software installs but when I try to open it, it will not open. My finder Dock moves a little(Like when you open something) not all the way as if it fully opens, then it closes. Since webroot will not open I am thinking there is a Virus on the computer that prevents any security software to open up and remove it. Oh! I almost forgot I am running MacOS Sierra(the way to get it without paying for developer access)-Don't know if that changes anything!

Any help is appreciated!

Thanks,

Vincent

已回答！ 显示答案我也有这个问题

这是一个好问题吗？

是否

得分 0

添加一条评论

2个答案

已选择的解决方案

mayer @mayer

声誉积分: 685.3千

MacHale Enterprises

3.4千

1.1千

2.6千

发帖于: 2016年6月28日

更多选项

After losing a couple of hard drives to the El Capitan Beta, I'm staying away from them. Hopefully you backed up before going to the beta. Surely you have an external backup drive with a system on it. Boot up from it and see if your problems go away. If you did this beta without a back up plan, there's no hope for you, it's in beta for a reason, it's buggy! Webroot is a good anti-virus but will have to be updated for Sierra. Run it on your internal hard drive from your external backup. Do you have the expertise or even a valid reason for running a beta in the first place? Twenty years ago Apple only let professionals do it because they had the spare machines to do it and valid reason to see if the software they had written needed changes.

这个答案有帮助吗？

是否

得分 3

2条评论:

Yeah... I made the mistake of updating and I don't have a backup... Bringing it to geeksquad.

由 Vincent L 完成的 2016年6月29日

Do not take it to the Geek squad, all they will do is ship it off for two weeks to someone who knows how to work on it. Get a back up drive, Format it and put El Capitan on it. Set up a disposable user with administer powers. Then drag your user folder over to it. Bring the old user folder in as an added user via Preferences > User > add. You will probably not be able to migrate all of your apps. You can try dragging and dropping them You might be able to use Migration Assistant but I doubt it. Now put the back drive in your machine, Save the old drive and install Sierra on it when it comes out. The Geek squad is expensive and most are not Mac trained, You are bound to lose all your data. If you really don't have data to save, you can wipe the drive in Target Mode and do an internet install of El Capitan. Then sync with your iCloud.

由 mayer 完成的 2016年6月29日

添加一条评论

Yeah... I made the mistake of updating and I don't have a backup... Bringing it to geeksquad. — Vincent L
Do not take it to the Geek squad, all they will do is ship it off for two weeks to someone who knows how to work on it. Get a back up drive, Format it and put El Capitan on it. Set up a disposable user with administer powers. Then drag your user folder over to it. Bring the old user folder in as an added user via Preferences > User > add. You will probably not be able to migrate all of your apps. You can try dragging and dropping them You might be able to use Migration Assistant but I doubt it. Now put the back drive in your machine, Save the old drive and install Sierra on it when it comes out. The Geek squad is expensive and most are not Mac trained, You are bound to lose all your data. If you really don't have data to save, you can wipe the drive in Target Mode and do an internet install of El Capitan. Then sync with your iCloud. — mayer

Khan @datarecovery 声誉积分: 49 2 · Answer 1 · 2016-06-28T21:25:13-07:00

Khan @datarecovery

声誉积分: 49

2

发帖于: 2016年6月28日

更多选项

Might be a problem with webroot security. Trash it and reinstall it. You don't really need an antivirus on a Mac as long as you have the latest OS X on your Mac. Thanks.

这个答案有帮助吗？

是否

得分 0

1条评论:

While this was true years ago, Apples success has made them a target. You do now need a good paid for anti-virus such as WebRoot or Symantec. 80% of the machines I get in have viruses now,

由 mayer 完成的 2016年6月29日

添加一条评论

MacBook Pro 15" 配备 Retina 显示屏 2015 年中版

Mac randomly restarts. "Panic Kernal" and Webroot security wont open.

2个答案

添加你的答案