From past few days, my Oneplus 2 home button and finger print sensor stopped working. Even in the Setting, (Setting – Security & Fingerprint), Fingerprint module was missing. I tried many ways like loading the latest oxygen patch / wiping the data & cache etc., but nothing worked. I then contacted Oneplus service center, they told most probably the hardware would have got damaged. Need 2 to 3 days to fix it and might cost around INR 4000 to 5000 /-. But, I didn’t give it to them. My friend helped to recover the fingerprint back on my mobile. Follow these steps, it worked for me:
Press Power button
When you see (Power off, Reboot, Screenshot).
Keep pressing on “Power off” for few second. It will ask for “Reboot to safe mode”, click OK.
Go to Setting – Security & Fingerprint.
You will see “Fingerprint” module.
Set the Fingerprint again.
Check it works for few times by locking and unlocking the phone.
Power ON as Normal.
By this, I was able to safe almost INR 5000 easily. Hope, this is beneficial to you too.
The hard reset doesen't work for me however I fixed the problem by discharge the phone completely. After it tourned of caused by the empty battery I pressed the power button for about 10 seconds to make sure the phone is 100 percent completely empty.
Now my home button is doing very well!
由 marwingewerblich 完成的
I had the same problem: Home button and fingerprint sensor not working, fingerprint self diagnostics resulting in "fail" (Dial *#808# and select).
Draining my battery completely as suggested did not work for my phone. However after upgrading from Android 5.1 to Android 6.0.1 (Oxygen OS 3.02) home button and fingerprint sensor immediately started to work again perfectly.
由 Gimli Son Of Gloin 完成的
That's a relief than .... nothing worked for me too.... waiting for the OTA update....hope it will fix it like yours
由 Sourabh chaudhari 完成的
After upgrading from Android 5.1 to Android 6.0.1 (Oxygen OS 3.02) my phone's finger print scanner is not working, it is showing fingerprint hardware is not available . what to do?
由 Neha Raj 完成的
After the upgrade mine finally started working right.
由 kathy hines 完成的