NexiGo NS32 Troubleshooting

Sticks on controllers are unwillingly drifting a certain direction.

Check that the base of the analog sticks don't have debris or dirt clogging anything. Using a can of compressed air can help dislodge any dirt or dust. A toothpick can help scrape or dislodge any dirt or sticky stuff off as well.

If that does not work, we have a replacement guide on how to disassemble the controller here.

1. Make sure the system has the latest update installed.
2. From the HOME Menu select System Settings, then navigate to Controllers and Sensors.
3. Select Update Controllers to begin updating the controllers firmware. If multiple controllers are connected it will update one at a time.

In some environments where the heat or cold is too extreme the analog sticks will start to degrade or malfunction. Try not to store your controller in rooms or places where these extreme temperatures can occur. Also try not to use the controller for too long of an extended period of time in these conditions.

Can't connect the device to the switch.

Try replacing the batteries or making sure they are charged. Also check if they are loose or put in backwards. Oftentimes loose or uncharged batteries can be the cause of connectivity issues.

Check the switch to see if 4 controllers are already connected, if so disconnect one so you can connect your controller. If that's not the issue check to see if any external devices are taking up bandwidth and not allowing your controller to connect.

1. Check your internet plan and ensure it can withstand the number of devices connected and bandwidth required for your home.
2. Restart your router. Sometimes a simple restart can clear up the problem.

The controller doesn’t turn on when buttons are pressed while Nintendo Switch is active

Verify that the cable is not ripped, doesn’t have water damage, bent USB pins or the controller charging port isn’t dirty.

If the cable is ripped or water damaged you can follow a guide to fix a portion of the USB cable.

If the USB head is broken or damaged you will need to replace it.

If the charging port is dirty, attempt to clean it out using canned air or a small tool such as a toothpick.

If the device is not charging via the current cable you are using and you can not identify the problem, consider replacing the USB cable used.

Verify that the controller is charged. If the device powers off instantly while being charged or drains too fast, you may need to replace the battery entirely. We have a replacement guide for the battery here.

The controller may not be responsive or turning on due to the motherboard being dead. In this case you would need to replace the motherboard. We have a guide on how to replace the motherboard here.

Buttons on the controller are unresponsive or do not function properly.

It is possible that the firmware of your controller is not updated. According to the NexiGo website, old firmware might cause some bugs.

1. To update the firmware select System Settings from the Home Menu and go to Controllers and Sensors.
2. Select Update Controllers to begin updating the controllers firmware. Please note that it will only update one controller at a time if multiple are connected.

It is possible to download the latest firmware directly from the NexiGo website here, however this needs to be done on PC with the controller connected.

Dirt Build Up

It is possible that some sugary drink, dirt or debris did build up in between buttons. You can access our Button Replacement Guide to find out how to detach the buttons in order to clean them.

Parts: alcohol cleaning pads⏎
Tools required: T6 Torx, TR8 Torx, Spudger, tweezers (recommended)

With time button covers and gaskets can deteriorate or even break. Broken button covers and gaskets can be replaced, please check our Button Replacement Guide to find out how to do it.

Parts: Button gasket, Button cover

Tools required: T6 Torx, TR8 Torx, Spudger, tweezers (recommended)

If there is no dirt or the button covers are not damaged it is likely that the button switches are broken. Replacing switches requires replacing the main board (motherboard) of the controller itself.

Parts: NexiGo NS32 Motherboard

Tools required: T6 Torx, TR8 Torx, Spudger, soldering station, tweezers (recommended)

Trigger buttons on the controller are sticky, unresponsive or do not function properly.

It is possible that some dirt or debris did build up in between triggers. You can access our Button Replacement Guide to find out how to detach the trigger buttons in order to clean them.

Parts: alcohol cleaning pads

Tools required: T6 Torx, TR8 Torx, Spudger, tweezers (recommended)

Just like with other buttons, it is possible that the firmware of your controller does not have the most recent update. According to the NexiGo website, old firmware might cause some bugs to happen.

1. To update the firmware select System Settings from the Home Menu and go to Controllers and Sensors.
2. Select Update Controllers to begin updating the controllers firmware. Please note that it will only update one controller at a time if multiple are connected.

It is possible to download the latest firmware directly from the NexiGo website here.

However this needs to be done on PC with the controller connected.

Triggers on controllers are commonly used and this makes them wear down faster then other buttons. Broken button covers and gaskets can be replaced, please check our Button Replacement Guide to find out how to do it.

Parts: Button gasket, Button cover

Tools required: T6 Torx, TR8 Torx, Spudger, tweezers (recommended)

Charging ports get damaged and results in the controller not getting the power it needs to function.

Water corrodes the charging port and prevents the controller from charging appropriately. To fix this, disassemble the controller and allow it to air dry. Exposure to air will allow water to evaporate. We have a guide for it here.

Tools: Screwdriver

This happens whenever the charging port is filled with dust, because it would not allow the charger to connect to the controller. To fix this, use a small toothpick to gently loosen up the debris inside the charging port. Secondly, hold the controller with the charging port facing the floor and spray with the air compressor. Holding the controller at an angle while spraying the air compressor should drive the debris out of the charging port.

Tools: Air Compressor, Toothpick

Overuse of the charging port does cause the port to wear and tear. That can cause the charging port to get damaged. Your best bet here is to replace the charging port. Since the NexiGo NS32 uses the USB-C, look for a USB-C port that can be replaceable with any Nintendo Game Controller.

Parts: USB-C

Tools: Screwdriver

Game vibrations don’t function normally while you’re using the controller

With the controller, if the firmware is not updated, what is going to happen is the controller may or may not vibrate. To fix this, go to Nexigo’s website and follow the instructions to update the controller’s firmware. That should help fix the vibration with gaming.

It is possible that the controller is not charged, which could cause the controller not to function properly and result in the controller not vibrating. Make sure you keep your controller charged.

If the vibration strength is turned off, the controller will not vibrate when you play a game. To fix this, follow the instructions NexiGo has for their controller here.

If either solutions do not work, we have a replacement guide for the vibration motor here.