编辑 POLK Magnifi Mini Troubleshooting

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摘要

This troubleshooting page will help you diagnose problems with the POLK Magnifi Mini.

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== No Sound Coming from Magnifi Mini ==

''The Magnifi Mini will not play sounds from your TV.''

=== Some Requirements May not be Met: ===

* Your Magnifi Mini should be plugged into an AC outlet (supports 110V only).
* Your Magnifi Mini should be turned on.
* Your Optical and HDMI ARC cables should be connected to the Magnifi Mini and TV.
** If your TV does not have an HDMI ARC outlet then you must use the Optical Output.
* The correct source must be selected on your Magnifi Mini.
** If your TV does not have an HDMI ARC outlet then you must use Optical Output.
* Your TV audio output must be set to the correct source.
** If your TV does not have an HDMI ARC outlet then you must use Optical Output.
* The volume on your Magnifi Mini should be turned up.
* Once  each of these requirements have been met, proceed to the following solutions.

=== Magnifi Mini is not Updated ===

* Your Magnifi Mini will automatically update when connected to the internet; give the device ample time to allow for updates, then check if sound will play.
* To connect your Magnifi Mini to your WiFi network:
** Download/Open the Google Home app (Free on Google Play Store and Apple App Store).
** Make sure your mobile device or tablet is connected to the WiFi network you want your Magnifi Mini to connect to.
** Open the Google Home app and tap the Menu button located at the top left corner of the Home screen.
** Verify the Google Account listed is the one linked to Google Home.
** Tap Home Control.
** In the Devices tab, located at the bottom right, tap Add.
** Tap the device you want to connect and then follow the given steps on the app.
** When pairing is complete, tap Done.
** Now that your device is connected to the Google Home app, it will automatically connect to the WiFi that your mobile device/tablet is connected to. You can set nicknames for your Magnifi Mini, use voice controls  and assign it to a room through the Google Home app.
** Alternatively, you can just connect an ethernet cable to the back of your Magnifi Mini and your device will automatically connect to your network.
** If your Magnifi Mini is already connected to the internet and still will not play sound try resetting to factory default settings.
*** Resetting to factory default settings
**** Hold the reset button on the back of the Magnifi Mini for at least 15 seconds. You will hear a two tone sound to confirm reset, do not release the reset button until you hear the confirmation tone.
**** After resetting, all settings are erased and you will need to setup the unit again, including connecting to your WiFi.

== Bottom of Magnifi Mini is Hot ==

''The bottom of the sound bar feels warm or hot to the touch.''

=== Bottom Feels Warm ===

* The device is constantly searching your WiFi network to stay connected and find out if you're trying to stream audio.
* This keeps some of the electronics in the sound bar active, even when entering "sleep" mode; this allows easy stream of music over WiFi.
* The warmth will not damage the speaker and passes all Safety and Regulatory requirements.
* No fix necessary

=== Bottom is Hot ===

* Make sure you have the most recent update.
** This update will be installed automatically on your device if you're connected to your home network.
* Follow the next steps to connect your Magnifi Mini to the internet.

=== Magnifi Mini is not Updated ===

* Your Magnifi Mini will automatically update when connected to the internet; give the device ample time to allow for updates, then check if sound will play.
* To connect your Magnifi Mini to your WiFi network:
** Download/Open the Google Home app (Free on Google Play Store and Apple App Store).
** Make sure your mobile device or tablet is connected to the WiFi network you want your Magnifi Mini to connect to.
** Open the Google Home app and tap the Menu button located at the top left corner of the Home screen.
** Verify the Google Account listed is the one linked to Google Home.
** Tap Home Control.
** In the Devices tab, located at the bottom right, tap Add.
** Tap the device you want to connect and then follow the given steps on the app.
** When pairing is complete, tap Done.
** Now that your device is connected to the Google Home app, it will automatically connect to the WiFi that your mobile device/tablet is connected to. You can set nicknames for your Magnifi Mini, use voice controls  and assign it to a room through the Google Home app.
** Alternatively, you can just connect an ethernet cable to the back of your Magnifi Mini and your device will automatically connect to your network.
** If your Magnifi Mini is already connected to the internet and still will not play sound try resetting to factory default settings.
*** Resetting to factory default settings
**** Hold the reset button on the back of the Magnifi Mini for at least 15 seconds. You will hear a two tone sound to confirm reset, do not release the reset button until you hear the confirmation tone.
**** After resetting, all settings are erased and you will need to setup the unit again, including connecting to your WiFi.

== Remote Connection is Poor ==

''Magnifi Mini does not respond to remote commands.''

=== Keypad is Faulty ===

* Make sure the keypad is clean and pieces are not loose.

=== Remote is not Responding ===

* Open the battery compartment on the back of the remote and remove both batteries.
* Press and hold any button on the remote for 20 seconds.
* Release the button and reinsert the batteries and the battery cover.
* If the remote works, there was a glitch in the remote that was cleared when you discharged the remote.
* If the remote does not work, replace the batteries in the remote.
* If all else fails, change signal transmitter inside the remote control.

== Magnifi Mini Sound is Too Loud and Low Quality ==

''Magnifi Mini sound quality performance is not meeting the standards you expect from a home theater device.''

=== Audio Settings are not optimal ===

* Switch to appropriate audio type (Optical or HDMI ARC).
* Adjust sound setting on receiver or amplifier

=== Cable is not Connected Properly ===

* Loosened wires can result in lower sound quality.

=== Voice coil is Faulty ===

* Use rubber cement or a repair kit to repair any small holes in the cone.

=== Volume Control is not Clean ===

* Clean the volume control with an electronic contact cleaner.

== Magnifi Mini Subwoofer not Connecting to Magnifi Mini Soundbar ==

''My Magnifi Mini Soundbar will not connect to the provided Magnifi Mini Subwoofer.''

=== Preliminary diagnostics Have not Been Performed ===

* Make sure device is on and playing audio.
* Unplug or turn off the subwoofer's AC main switch.
* Press and hold sync button on the back of the sound bar for 6 seconds. Continue holding throughout syncing process.
* After 3 seconds, turn on the subwoofer's AC main switch and continue to hold for 3 seconds (6 second process in total).
* When the subwoofer LED turns solid green, the sound bar and subwoofer are successfully connected.

=== Firmware has not Been Updated ===

* Check for a firmware update.
** This should automatically update if you are connected to your WiFi
* Follow the steps outlined below, under  ***Magnifi Mini is not Updated*** , to connect your device to your WiFi network

=== Magnifi Mini is not Updated ===

* Your Magnifi Mini will automatically update when connected to the internet; give the device ample time to allow for updates, then check if sound will play.
* To connect your Magnifi Mini to your WiFi network:
** Download/Open the Google Home app (Free on Google Play Store and Apple App Store).
** Make sure your mobile device or tablet is connected to the WiFi network you want your Magnifi Mini to connect to.
** Open the Google Home app and tap the Menu button located at the top left corner of the Home screen.
** Verify the Google Account listed is the one linked to Google Home.
** Tap Home Control.
** In the Devices tab, located at the bottom right, tap Add.
** Tap the device you want to connect and then follow the given steps on the app.
** When pairing is complete, tap Done.
** Now that your device is connected to the Google Home app, it will automatically connect to the WiFi that your mobile device/tablet is connected to. You can set nicknames for your Magnifi Mini, use voice controls  and assign it to a room through the Google Home app.
** Alternatively, you can just connect an ethernet cable to the back of your Magnifi Mini and your device will automatically connect to your network.
** If your Magnifi Mini is already connected to the internet and still will not play sound try resetting to factory default settings.
*** Resetting to factory default settings
**** Hold the reset button on the back of the Magnifi Mini for at least 15 seconds. You will hear a two tone sound to confirm reset, do not release the reset button until you hear the confirmation tone.
**** After resetting, all settings are erased and you will need to setup the unit again, including connecting to your WiFi.
* Once connected to WiFi, firmware should automatically update.
* After update, unplug both subwoofer and sound bar and let sit for 3 minutes.
* Plug them back in and check for sound in subwoofer.

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