Beats Studio 2 Wireless Troubleshooting

Not able to connect to any device to headphones to play audio.

First, make sure that you’re putting the headphones into pairing mode since the headphones will not show up as a possible Bluetooth connection on a device if they are not in pairing mode. To activate the pairing mode, hold the Beats button on the side of the headphones for two seconds.

The headphones may be behaving incorrectly due to possible connection issues that can be fixed with a simple factory reset. Hold down the power button for 10 seconds, then release it. The Fuel Gauge LEDs should start blinking, then you can reconnect your headphones via Bluetooth.

If none of the previous troubleshooting methods worked, then the Bluetooth receiver inside of the headphones is likely broken. You’re going to need to replace it. In this case, a full Bluetooth board replacement is necessary. Visit the following guide.

When attempting to power on, the battery indicator light does not illuminate.

A dead battery can be the cause of the device not turning on. Attempt to charge. See the “Not Charging” section below if charging does not work.

A damaged/faulty battery can also be the cause. This damage could be from anything, from water damage to physical damage that leaves the battery in a non-functional state. To fix this, the battery must be replaced as shown in our guide.

When plugged into the charge the red battery light does not turn on and/or the battery won’t charge.

The first step should be to try another micro USB cord, as a worn cable is a common source of this problem. If you don’t have a spare cable, test the existing cable on another device that charges via micro USB. If it works, you know the cord is not the issue; if the cable is faulty, simply replace it.

After confirming the cord is functioning correctly, visually examine the charging port for any debris, clean it, and attempt to charge again. If this does not work, the charging port is likely damaged and needs to be replaced.

A damaged and/or faulty battery can be the problem. This damage could have had a known cause, such as water damage, but it also could be simply due to the age of the battery. Similarly to the charging port, if the battery is damaged, it will likely need a full replacement as outlined in our guide.

Any type of audio cannot be heard from either earphone speaker.

The headphones may be behaving incorrectly due to possible connection issues that can be fixed with a simple factory reset. Hold down the power button for 10 seconds, then release it. The Fuel Gauge LEDs should start blinking, then you can reconnect your headphones via Bluetooth.

If there is only no sound when the device is connected via wire, there may be an issue with the headphone jack being dirty. This can be fixed by gently placing a cotton swab into the headphone jack and circling the perimeter of the jack for a few seconds to remove any dirt and debris. Repeat this process until the sound returns to the headphones.

Sound can only be heard in one of the two speakers.

Most audio devices allow users to change the balance of audio to be louder in the left or right channel. Check your device's audio settings to see if there is any audio offset, if so set it back to an equal volume from both audio channels (or what your preferred balance setting is).

The wire connecting the two speakers may be severed causing one speaker to not produce audio. This can be fixed by replacing the main wire.

If the previous fixes cannot fix this, the speaker may be faulty and needs to be replaced which can be completed using this guide.