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The Motorola One 5G Ace are Android phablets that were released on 13 January 2021.

Why doesn't my phone recognize my SanDisk microSD card?

Hi, I bought a 128GB SanDisk ImageMate PRO microSDHC UHS-I Card but my phone isn't recognizing it. It states that it's "Ideal for Android devices and cameras".

I've followed multiple tutorials online but can't get it working. Any suggestions would be greatly appreciated!

Thank you!

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Hi @ryanauten

Have you tried another known working micro SD card in the phone and tried the 128GB card in another device to prove that sd cards work in the phone and that the 128GB card does work?

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I don't have another micro SD to try out but will see if I can find one. Also, I'll try this card in my wife's phone to see if it's just something with my phone. This is a solid suggestion. Thank you!

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@ryanauten

Make sure that your wife's phone supports 128GB or higher capacity micro SD cards as not all phones support cards with this capacity. Some only support a max capacity of 64GB or even 32GB. It depends on their age.

FYI your phone should support up to 1TB (1000GB) sd cards

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That's a good clarification. She has a newer phone so hopefully that won't be an issue. I appreciate your quick responses!

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@ryanauten

Usually the newer phones do support higher capacity sd cards, but check in the phone's user manual anyway as it is normally shown there what capacity cards it supports as can be seen in the user manual for your phone. Go to p.4 (13 of 326)

If you don't have the user manual search online for (insert make and model number of phone) user manual"

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