Phone starts up okay, then screen shows lines and colors

Hello!

Phone starts up okay, then screen shows lines and colors.

Is this fixable? What do I need to do?

Thank you for your time and help.

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Hi @mimi40085,

Has the phone been dropped or gotten wet at all?

Try starting the phone in safe mode and check if then the display is OK

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My son dropped it probably a few times.

Never got wet (like soaked).

完成的

@mimi40085

Did you try starting the phone in safe mode, (click on the "blue safe mode link to see how to do this) you never said?

完成的

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