Unable to turn on my phone
My phone turned off while I was using it, and I couldn't turn it back on. When I press the power and volume up button it ask me to update the software, but I don't know how to do that while the phone is off
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I’m sorry to hear that your Samsung Galaxy S7 is not turning on. It sounds like you are in the emergency recovery mode, which allows you to update the software using a PC and the Samsung Smart Switch application. Here are the steps you need to follow:
- Download and install the Smart Switch program on your PC and launch it. You can find it here: [Smart Switch].
- Connect your phone to the PC with a microUSB cable and select the transfer media files option on the phone.
- Click the update button on the Smart Switch program and follow the instructions to download and install the update.
- Wait for the phone to reboot into download mode and transfer the update data from the PC to the phone.
- Wait for the phone to reboot again and apply the update.
- Wait for the phone to optimize the apps and boot back up.
This video shows how to manually update the Galaxy S7 using Smart Switch: How to Manually Update the Galaxy S7.
I hope this helps you fix your phone. If you have any other questions, please let me know. 😊
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