Unable to turn on my phone
My phone turned off while I was using it, and I couldn't turn it back on. When I press the power and volume up button it ask me to update the software, but I don't know how to do that while the phone is off
I’m sorry to hear that your Samsung Galaxy S7 is not turning on. It sounds like you are in the emergency recovery mode, which allows you to update the software using a PC and the Samsung Smart Switch application. Here are the steps you need to follow:
This video shows how to manually update the Galaxy S7 using Smart Switch: How to Manually Update the Galaxy S7.
I hope this helps you fix your phone. If you have any other questions, please let me know. 😊
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