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A Desktop PC built from off-the-shelf DIY parts, rather than a prebuilt from a major manufacturer. These can also be built by an SI using off-the-shelf parts.

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Random Disconnects On PC After 1 year

The computer keeps randomly disconnecting im not sure why

Tested the Ethernet cable and that's good. Happens on hotspot, Wifi & ethernet.

Updated everything including motherboard and still happens. Only device on network this happens too

My PC Build

  • CPU: AMD Ryzen 7 5800X 8-core
  • CPU cooler: NZXT Kraken X53?
  • Motherboard: MSI X570 Gaming Edge Wi-Fi
  • Ram: Trident G-skill F4-3000C16D-16GTZR x2
  • SSD/HDD: Samsung 980 Pro 1TB
  • GPU: AMD Radeon RX 6900 XT
  • PSU: EVGA 1300XT
  • Chassis: NZXT H7?
  • OS: Windows 11
  • Monitor: ASUS TUF VG27A
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Hi @alexduncan10584,

How do you get it to reconnect after it has disconnected?

Does it only disconnect when you're connected to the same website or any?

Check in Event Viewer for any Critical, Error or Warning events that may be logged at the time the PC disconnects online.

Check in Device Manager > right click LAN network adapter (and WLAN adapter as well) > Properties >power management and check that the option to turn off the device is not enabled

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Tithe disconnect is extremely brief it happens to the point windows doesn’t know it’s happening. Hardly shows in a ping test

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@alexduncan10584

If it's that brief, how is it affecting online use?

Does it also occur on other devices that are connected to the same Ethernet port (or if WiFi), in the exact same location as the PC? There may be some kind of interference occurring (EMI?) which affects the data signal and the adapter has to re-train the connection between the PC and the modem

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Call of duty and other game services notice it

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@alexduncan10584

Was editing comment when you answered, see update

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internet service provider messed up my settings on my modem

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Hi @alexduncan10584,

Did they say what setting (or at what end - yours or theirs) they changed?

It seems very strange that changing modem settings would have affected only one device when you tried other devices connected to the same modem and had no problems when playing the games you mentioned, especially when trying both Ethernet (using the same port) and WiFi.

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@jayeff no they didn't want to say besides changing settings on the modem

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@alexduncan10584

Did they say why they changed them?

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Here are some possible reasons why your PC keeps randomly disconnecting:

  • Software issue: There could be a problem with your operating system or with a third-party application. Try running a virus scan, or try disabling any unnecessary applications that are running in the background.
  • Interference: There could be something interfering with your wireless signal, such as a microwave oven or a cordless phone. Try moving your router to a different location, or try using a wired connection instead of wireless.
  • Outdated drivers: If your network adapter drivers are outdated, it can cause your computer to randomly disconnect from the internet. You can update your network adapter drivers manually or automatically.

If you've tried all of these troubleshooting steps and your computer is still randomly disconnecting, you may need to contact your ISP or a computer technician for further assistance.

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So it turns out it was my ISP. They changed some settings obviously wont tell me. But its fixed now

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Have you tried putting in a PCI network card? If your built in network card is faulty, that could solve the problem

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Bought a $15 one with no change

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@alexduncan10584 Oh ok. Then try what @jayeff suggested.

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