keyboard keys not working.

Hi,

You may be able to remove the problem key caps and check underneath to see if the contacts are OK or if the cap actuator is OK or not and maybe if it has to be replaced (supplier example only)

If the problem is in the keyboard then usually you can create more problems than what you had if you try to fix the keyboard and usually it is easier to replace the keyboard.

The keyboard is part of the upper case assembly and usually is not available as a separate item although you can be lucky that some sell the keyboard without the upper case.

Here's the hardware maintenance manual for the laptop. Go to p.56 to view the necessary pre-requisite steps and then the procedure to remove the upper case assembly.

There is also a parts list in the manual which will help to find a replacement upper case / keyboard assembly. - see Item#2 on p.75. The uppercase assemblies are country specific (country code is at end of each item description) so you may have to search through all of them to find the one applicable to your particular model. Usually the part number (FRU number) can be found somewhere on the underside of the assembly if you wish to verify.

When you have found the applicable part number, search online using the part number only to find suppliers of the part that suits you best.