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If you completley power off the headset, and then hold the power button and the volume down At the same time you can factory reset it. if this does not help please reply to this comment
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Have issue where device was Factory reset, starts up, goes to "pairing" on phone said iy cannot pair because update is needed. Can't update because I can't get past this screen to connect to wifi.. any tips?
When the headset is factory reset, do not try to pair it untill it prompts you, it will update itself when starting normally
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