Link 20 won't pair or power up

Hi @jsbtvb ,

Bit confused when you say "Link 20 won't pair or power up" and then say "I have a link 20 that will not pair to my android phone". Which is it? If it doesn't power up it won't pair.

Does it turn on when the charger is connected?

If it does and then it won't pair, try to reset the device by holding down the mute button for 15 seconds. The device will then power off. When you power it back on, it will be factory restored. Then try pairing it with your phone.

If it doesn't turn on or indicate that it is charging when the power is connected have you tried a different known working charger cable or charger?