My ScanSnap ix500 needs new feed and exit rollers.

I found this solution online.

Posted by***billspiegel2***on Jun 27th, 2018 at 8:24 PM

Printers, Copiers, Scanners & Faxes

After fighting with my scanner for months looking for a solution to melted exit rollers I have found a solution.  Fujitsu says the exit rollers are non-serviceable and the cost to have the unit dissasembled and replace the exit rollers is cost prohibitive.  I looked and looked for a solution.  After trying electrical tape over the melted rollers (which did not work, jammed paper during feed by not advancing them evenly and binding the unit, or just not feeding the papers) and just as I was about to purchase the sevice manual so I could break down the unit with a chance of reassembling it, (the only reason I didnt purchase the manual was the website wouldn't complete the sale.......)  I tried an alternative solution that worked!!!!!  I had previously replaced all of the consumable parts to no avail.

SOLUTION:

Using a razor blade cut the melted roller lengthwise down to the metal shaft, then remove the melted roller piece by piece. (This process took a little while, using a thin needle nose pliers and small flathead screwdriver, I was able to remove all of the melted roller.  I then cleaned the metal shaft and cavities with rubbing alcohol and allowed to dry.)  I removed both melted rollers.  I purchased new rollers on Amazon, package of 4 for about $12.  I then took 2 of the rollers and using the same razor blade cut lengthwise down one side of the roller.  I then pressed the roller over the metal shaft and in place of the melted roller.  That left the roller with a 1/8 in gap because the metal shaft is larger than the inside diameter of the roller.  I then advanced the roller 1/2 way by pressing and holding the power button and pressing the scan button.(This advances the roller with the front opened.  Once half way around, I installed the second roller in the same manner.  The scanner now works 100%, doesn't misfeed papers, and doesn't advance them unevenly to cause a jam any longer.  This solution kept me from having to buy a new scanner, has been working for over a month, and I just wanted to post this to help someone out that might have been having the same problem I was.  Best of luck, happy scanning! Save MONEY!!!