Gamedac display only showing "steelseries" not starting

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SteelSeries Arctis Pro Plus GameDAC

SteelSeries's Hi-Res Audio Certified gaming headset that comes with a digital-to-analog converter. The DAC offers customization of the audio output to enhance user experience.

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backfrom @backfrom

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发帖于: 2021年2月20日

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Gamedac display only showing "steelseries" not starting

Hi there,

i bought a used Gamedac. After connecting to PC the display only shows “steelseries” Pushing and holding/twisting the mainknob doesnt do anything. Win 10 recognizes a “Gamedac chat”, as far as i know there also must be a “Gamedac game”. Stelseries software doesnt detect it. But there is sound outpout, sounds great but nothing to edit at the dac :( Is there a way to fix it, reboot / hardreset or smth? Any help is much appreciated. TIA back

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Piater @piater

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发帖于: 2021年11月24日

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I don’t know if you still need this but I just found a fix for it. I had this problem myself for many months and I was able to sort it out today.

FYI, when I followed these instructions I had my headphones unplugged from the DAC. I don’t think it matters, but I’ll say it just in case.

First of all, you have to uninstall Steelseries Engine/Steelseries GG (whichever one you have installed)
You then have to install this specific version of the SSE (3.13.4). I’ll give you a direct link (from SteelSeries themselves), if you don’t trust it you can easily look it up yourself, just be sure to install the right one as it won’t work otherwise
++https://engine.steelseriescdn.com/SteelS...
Now that you’ve installed it, open it and unplug your DAC from your PC and plug it back in while pressing both the button and the wheel. If you do it correctly a message should pop up saying there’s a critical firmware update available. Do the update, after that your DAC should be as good as new.

Hope this could help you :D

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Hey piater,

Holy $@$* :)

Thank you so much - it worked. I didn´t expect that my DAC would ever come back to life. It really is just like new.

Again: Thank you very much!

由 backfrom 完成的 2021年11月24日

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Hey piater,

Holy $@$* :)

Thank you so much - it worked. I didn´t expect that my DAC would ever come back to life. It really is just like new.

Again: Thank you very much! — backfrom

SteelSeries Arctis Pro Plus GameDAC

Gamedac display only showing "steelseries" not starting

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