MacBook won't shutdown, restart and open force quit menu

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MacBook Pro 15" Touch Bar 2018

2018年7月发布，15英寸 MacBook Pro，型号 A1990，拥有True Tone技术的LED背光15.4英寸显示器，最高6核心的酷睿 i7 处理器。

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frank henne @frankhenne

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发帖于: 2020年8月12日

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MacBook won't shutdown, restart and open force quit menu

Hi,

I’m experiencing some weirdness with my MacBook:

I can’t shutdown or reboot vie the menu or the power button, nothing happens. The only way to do it is with the terminal commands halt / reboot.

Also the force quit shortcut (option, command, esc) doesn’t work, to open it i have to use the menu. With the force quit shortcut i only get the “funk” sound.

I tried everything: Safe mode, new user account, SMC & PRAM reset, repair reinstalled, took an image of the system and booted in another Mac (causing the same issue), Apple support was of no help either.

Only after the clean install it works again, but as soon as i use the migration assistant to get my data back it’s broken again.

I tried to find a problem in the logs, but can’t really identify the right message.

Any ideas how to fix this, without having to go the cumbersome clean install way?

Thanks!

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DanJ @danj 声誉积分: 497.2千 Self employed contract worker 35 339 974 · Answer 1 · 2020-08-12T04:55:32-07:00

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DanJ @danj

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发帖于: 2020年8月12日

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Well clearly you’ve got something in your backup which is infecting your system! Virus/Malware/file-share

So you’ll need to wipe the drive again and re-install the OS.

This time, you need to recover things differently! So, the first thing is to install a good antivirus & malware app/s so your system is protected.

Next, go back to the original sources for your apps (not games or any file share apps) The Apps Store, the major app houses like Microsoft. Make sure your system is still working at this point.

Now use your system to scan your backup drive for the infection.

Restore your work and media files (Music & Vids) are you still good?

At this point anything else that on your backup is suspect!

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Thanks for your reply. I ran a virus / malware app, but nothing came up. Also i'm quite careful when installing non official apps. Something is just off. I guess a clean install and manual setup is the only solution ...

由 frank henne 完成的 2020年8月29日

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MacBook Pro 15" Touch Bar 2018

MacBook won't shutdown, restart and open force quit menu

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