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Microsoft Sculpt Comfort Keyboard - USB dongle broken Wireless

  1. Microsoft Sculpt Comfort keyboard with PCB E170968 94V-0
  2. The USB dongle is completely broken the place where the USB prongs are soldered on the PCB has come with the PCB layer itself.
  3. Can the controller on the keyboard be replaced by a generic one? Can any generic receiver be paired instead?
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Hi @wp2020

This is actually a good question, if you search around, there are many people bashing MS about this.

As for me, during the years of my IT services, I had also encountered some fair share of issues,

I will focus more on the USB dongles than the bluetooth.

  1. Dongle Broken - Seems no replacement for that time. Keyboard and Mouse are almost mint condition, user is careless to hit the dongle and it broke.
  2. Lost Dongle - Also no replacement which I can order and pair to new again.
  3. * Multiple Microsoft peripherals, e.g. keyboard and mouse, using individual usb, which is using up the usb ports.

IMO this creates alot of E waste and paper weight.

This is one of reason, not brand promoting, I choose logitech products with unifying which have many advantages.

Based on the search, users are also venting their frustration about non user replacement and to be hardcoded and pair at factory

https://answers.microsoft.com/en-us/wind...

https://answers.microsoft.com/en-us/mobi...

https://answers.microsoft.com/en-us/wind...

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