Screen is unresponsive during help animation introduction.

I have a Cat S60 phone and during the introduction help animation that briefly explains some of the phone features. It stops responding to touchscreen input however pressing a hard key such as volume up or down does still work as you can see some of the home screen around the boarder of the help animation window. I've wiped cache partition factory reset and rebooted phone in safe mode all with the same result. Also it would appear that the reset button does not work. I push a paperclip in and nothing happens… other than that everything seems to function normally. I have gotten the phone to work a couple times for extended periods but it always gets stuck there after a restart. Any help would be greatly appreciated