printer won't work properly

If both your printers are not printing documents or letters, but may still print test sheets or PDFs, it could be unlikely a hardware issue.

If only certain documents aren't printing, check whether the document is corrupted. Try printing different documents, such as new text files or letters, to determine whether the issue is with a specific document.

• If a specific document won’t print, try opening it on another device or printer to see if it’s a document issue.
• Convert the document to a PDF and try printing that instead.

To check if the issue is with the printer or your laptop: Try printing from a different computer or mobile device. If the printer works from another device, the problem is likely with your laptop's settings or drivers.