Why is my Roomba spinning in place?

It’s the first time I’m using my Roomba s9 and it makes a weird squeaky noise on the left side, it only moves forward about 3 inches, spins in the same place and then it stops. Also on the other side where there’s a side brush it won’t turn but I don’t know if that’s because it doesn’t really move forward that much or is there a problem there too? The red light comes on but it doesn’t say any error messages or code. What should I do?

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Mine says error 9, tap the bumper but the bumper is free and why would it spin?