Why has my Moto G7 Play notifications volume dropped to almost zero?

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Motorola Moto G6 Play

Repair guides and support for the Motorola Moto G6 Play, Released May 2018. Model number XT1922.

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Albert Albertson @bobbalouie

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发帖于: 2019年10月10日

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Why has my Moto G7 Play notifications volume dropped to almost zero?

The phone belongs to a friend who is not savvy on a computer or phone, so I am asking for him. This phone has suddenly lost the volume. He can barely hear the ringtones & notification sounds even with it held close to the ear. Call volume, the callers voice is clear but the notification sounds are barely audible. I checked all the settings, went to Lenovo forum and saw several other reports of this. I tried everything short of a factory reset, all to no avail. Is this a common problem? Is there a known fix, short of sending it back to Motorola? I would really like to help him as he is disabled and is not technically adept at all. I understand iFixit is a Motorola repair facility so I though you could help us. Thank you.

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What Android version is this phone?

由 tcagle53 完成的 2019年10月11日

It is a Motorola G7 Play with Android Version 9

由 Albert Albertson 完成的 2019年10月11日

I have Moto g7 play Android 9 and the sound volume settings are constantly changed by the device (that alarm and media volume is ok, ring and notification volume will not stay the way I set it)

由 Laszlo Tihanyi 完成的 2019年12月24日

I have this problem too!

由 Cindy Pack 完成的 2020年3月19日

this is a page for the mot g6 play. go to the g7 play page.

由 Crystal Haugh 完成的 2020年12月21日

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I have Moto g7 play Android 9 and the sound volume settings are constantly changed by the device (that alarm and media volume is ok, ring and notification volume will not stay the way I set it) — Laszlo Tihanyi

jayeff @jayeff 声誉积分: 448.9千 11 366 1.4千 · Answer 1 · 2020-03-20T00:08:21-07:00

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jayeff @jayeff

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Hi @clp1765,

If you also have a Moto G6 Play try starting and using the phone in safe mode and check if the problem still occurs.

If it doesn’t do this when in safe mode, then a downloaded app is the cause of the problem.

The trick is to find out which one.

You will have to uninstall each downloaded app, one by one and test the phone in normal mode to see if it works OK or not. When it does then the last downloaded app that was uninstalled, was the cause of the problem.

If you have a different model Moto G Play to enter safe mode is usually by the same method as above.

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