iPhone 6S Restore Unknown Error (10) after trying to update to iOS 13

Question

iPhone 6s

苹果官方于2015年9月25日正式发售iPhone6S A1688/A1633机型。此机型的修理方式与先前几代差不多, 需要螺丝起子及撬棍工具。同时也适用GSM or CDMA/16, 64 or 123 GB/ 银色, 金色, 深空灰色, 玫瑰金色等机型。

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juanse1493 @juanse1493

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发帖于: 2019年9月25日

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iPhone 6S Restore Unknown Error (10) after trying to update to iOS 13

Hello everyone,

My iPhone is stuck on restore.

I backed it up to update it to iOS 13. Then I unplugged it and plugged again to my Macbook Pro (High Sierra), it was normally recognized. I tried to update the software, but nothing happened after I pressed "Update". Therefore, I forced it into recovery mode (Home + ON/OFF button). It worked, then at the beginning of the iOS installation an error suddenly appears in iTunes:

'The iPhone "iPhone" could not be restored. An unknown error occurred (10).'

iTunes is updated. Lighting cable is original. iPhone has been used for a year, never suffered a damage before.

Tried forcing recovery mode out through TinyUmbrella but nothing happens:

Also tried DFU mode but happens the same.

Any help would be valuable.

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This issue has something to do with a minor software update specifically for the iPhone. We have two computers at work and one of them prompted a download and install of an "iPhone Software Update for Mac OS" when iTunes was opened. It was a small pop up window, I regret not taking a screenshot of it. After the install we had no issues. The secondary iMac did not prompt us for the download and we cannot update or restore any iPhone to iOS 13. Source: iPhone, iPad & Mac repair store.

由 Matt 完成的 2019年9月26日

I would recommend you reset the phone back to factory settings then try the update again.

由 Heather Barnes 完成的 2019年9月26日

The phone can't be restored to factory settings because it's in restore mode. I can't use it for anything else. Tried DFU and Tinyumbrella to force it out restore mode but didn't work.

由 juanse1493 完成的 2019年9月26日

I have the same issue right now you have any luck @juanse1493 ?

由 Avery C 完成的 2020年1月23日

I'm having the same issue did you ever find out what was the problem

由 Rick 完成的 2020年2月12日

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juanse1493 @juanse1493

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发帖于: 2019年9月27日

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Okay, so I managed to fix it.

It was the flex that goes from the charging port to the main board. It was making short. Perhaps for using a not Apple charger, who knows….

Luckily, it didn’t burn the baseband or other components.

Thanks to those who tried to help!

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Hey what did you mean by A flex from the charging port to mainboard? I’m having the same issue and I want to fix it please help thank you

由 bookdjvirus 完成的 2019年10月3日

I was having this issue, turns out the phone I was trying to restore didn’t have a SIM card.

I then put a sim card in and tried again and it’s restored and working perfect :)

由 Maddy 完成的 2019年10月10日

my fix for this was just to use another charging cord ... and bingo! no more problem. Vijay

由 vjhundle 完成的 2019年12月18日

Same here. I used a different cable and it worked. (restoring an iPhone 6S on macOS high sierra 10.13.6)

由 esb 完成的 2020年7月26日

@bookdjvirus Sorry, I just read this. The flex is the bus between the battery and the main board.

由 juanse1493 完成的 2020年10月29日

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This issue has something to do with a minor software update specifically for the iPhone. We have two computers at work and one of them prompted a download and install of an "iPhone Software Update for Mac OS" when iTunes was opened. It was a small pop up window, I regret not taking a screenshot of it. After the install we had no issues. The secondary iMac did not prompt us for the download and we cannot update or restore any iPhone to iOS 13. Source: iPhone, iPad & Mac repair store. — Matt
I would recommend you reset the phone back to factory settings then try the update again. — Heather Barnes
The phone can't be restored to factory settings because it's in restore mode. I can't use it for anything else. Tried DFU and Tinyumbrella to force it out restore mode but didn't work. — juanse1493
I have the same issue right now you have any luck @juanse1493 ? — Avery C
I'm having the same issue did you ever find out what was the problem — Rick
Hey what did you mean by A flex from the charging port to mainboard? I’m having the same issue and I want to fix it please help thank you — bookdjvirus
I was having this issue, turns out the phone I was trying to restore didn’t have a SIM card.

I then put a sim card in and tried again and it’s restored and working perfect :) — Maddy
my fix for this was just to use another charging cord ... and bingo! no more problem. Vijay — vjhundle
Same here. I used a different cable and it worked. (restoring an iPhone 6S on macOS high sierra 10.13.6) — esb
@bookdjvirus Sorry, I just read this. The flex is the bus between the battery and the main board. — juanse1493

Viktorhammer @viktorhammer 声誉积分: 1 · Answer 1 · 2019-09-26T11:26:37-07:00

Viktorhammer @viktorhammer

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发帖于: 2019年9月26日

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Is doing the same to me right now, so, I changed and I tried not to restore but only to update. When I choose update the Mac told me that it was impossible and I need to restore it, so I tried one more time and it was working. I have my new iOS 13.1 now in my iPhone .

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Thanks. I tried several times to restore or update but none of this options work. When trying to update iTunes forces it to 'restore and update'. After extracting the software and the progress bar in the iPhone starts, the error message appears "'The iPhone "iPhone" could not be restored. An unknown error occurred (10).'"

So it's been impossible...

由 juanse1493 完成的 2019年9月26日

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Nick White @nickwhite12345 声誉积分: 1 · Answer 2 · 2019-10-25T10:19:37-07:00

Nick White @nickwhite12345

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发帖于: 2019年10月25日

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I was trying a DFU restore as a last resort after my SE kept restarting and have been rewarded with this error. My Mac Mini is not up to date but will Ben upgraded to Catalina. Am I looking at two separate issues or something more sinister with the phone?

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Todd Shriner @toddshriner 声誉积分: 1 · Answer 3 · 2020-10-14T12:24:12-07:00

Todd Shriner @toddshriner

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发帖于: 2020年10月14日

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Following “Sales” 9/26/2019 comment. The restore and update was failing with Error (10) once the restore was canceled and the update was selected, iTunes prompted with a needed software update. Installed the update and was able to restore and update.

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