Infuriating lack of support from Apple! Bounced back and forth. Help!?

Hi all,

I hope you can be of more help that the poorly titled ‘support team’ at Apple. They have not only provided no support…but I am now distinctly stressed at having spent the last 2 hours going around in what can only be described as ‘chrome tab circles’.

So yeah…any help would be much appreciated!

I recently tried updating my IPhone SE. This caused it to crash (as a likely result of not having enough storage for the update). The phone has now been stuck between the Apple logo and the notification that I need to connect to itunes and support/apple.com/iphone/restore.

So I jump on my little used Mac and realise that I haven’t updated since OSX Yosemite 10.5.5. I follow the upgrade link for Mohave and have to log in with my Apple ID. I attempt to log into my Apple account and that’s where everything becomes unstuck. Every attempt to access my account is met with a request for two step verification. How am I supposed to get a code, if my phone is completely inaccessible?

I’m guessing you can’t really help beyond advising that I take my phone and Mac to a repair centre, but hey, maybe I just enjoyed the chance to rant a little?! There’s certainly no chance of doing that on the Apple forums, as I need 2 step verification to make a post there!!! :-D

Still, if you do happen to know of any inside hacks, or even just a legitimate email contact for Apple support, that’d be really handy.

Thanks

James