Touchscreen and buttons not responding EXCEPT the 'new 3DS' buttons

So, my New 3DS developed this funny thing last week. After a few minutes of being turned on, all input would freeze with the exception of the ‘new 3DS’ buttons. For example, I can still scroll through the home menu using the nub (C-stick?) and the two small bumper buttons. However, I cannot select anything as the A, B, X, Y, touchscreen, D-pad, circle pad and the large bumpers are all unresponsive.

Since then the problem has started to occur earlier and at present it manifests right from when I start the console.

While it was still working, I’ve done a factory reset and updated to the latest software, none of which helped.

I’ve opened the console up but couldn’t discover any physical cause.

Any ideas?

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