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Repair guides for feature cell phones manufactured by ZTE. This category is for phones not using an Android or Windows operating system.

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I forgot the login password, is there a way to reset it?

I have a ZTE R225 feature phone and I wanted to make it usable again. I had set a password for it a while back and I don’t remember it. Is this phone a brick or can I reset the password?

Update (01/15/2019)

I forgot the phones login password and I cannot get past this login screen

@johnodon

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Thanks. I'll try and find a solution.

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If you know your account information, call your service provider. They should be able to reset it for you.

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If you can not remember the lock screen password, you may need to reset the phone. There are two ways:

A. Enter the incorrect password multiple times. On some devices, you will have a prompt to reset the phone. Follow the instructions to format.

B. Master reset with hardware keys. Do this by following these instructions:

  1. Turn off the device.
  2. Press and hold the Volume Up and Power buttons until the ZTE logo screen appears, then release.
  3. Press the Volume down button to highlight wipe data/factory reset.
  4. Press the Power button to select.
  5. Press the Volume down button repeatedly until Yes -- delete all user data is highlighted.
  6. Press the Power button to select.
  7. Wait as the device resets.
  8. Once complete, press the Power button to select Reboot system now.

PLEASE NOTE THAT NO DATA WILL BE SAVED! MAKE SURE YOU HAVE A BACKUP OR SOME WAY TO RESTORE YOUR PHONE! YOU HAVE BEEN WARNED

Credit to T-Mobile for these instructions: support.t-mobile.com

If you still have any issues please reply to this answer.

Thanks,

John

EDIT:

Thank you for the comment, here is your new instructions:

1. Start device by pressing Power button.

2. Now go from Standby screen to Main menu select the Reset Settings.

3. Next on mark Master Reset and confirm whole operation by pressing left Softkey.

4. Type in Security Code for confirmation (Default code is 0000).

REMEMBER THIS WILL ERASE ALL DATA

If you need more help please reply to this comment.

Thanks,

John

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Unfortunately that is for the wrong device. I have a ZTE R225 not a ZTE Zinger.

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I am verry sorry, updates are in the answer. Thank you!

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That still isn't helpful. I can't get into that menu because the phone is locked and I forgot the login password.

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Can you please send screenshots of the incident? That would be very helpful.

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