1 There is cross symbol in my audio tray icon
previously when i install window 7 my audio was work fine but when i upgraded to the newest win 10 version. there is cross symbol in the audio icon. i think something was happen with audio driver. but when i was check device manager . the audio driver was become 2 driver. one of that have a warning symbol but the other was work fine. but my pc still completely cannot produce sound :(. You guys can check screenshot for together finding the solution :)
Update (12/15/2018)
what thats mean? to be filled by OEM?
where i can find the HD audio model number ?
3 
1 
Hi @saru98 ,
What is the make and model number of the desktop PC?
There are a lot of different High Definition Audio Devices.
Right click on the "faulty" HD audio device in Device Manager and check the make and model number of it.
由 jayeff 完成的
Hi @saru98 ,
Is this a custom build PC?
If so what is the make and model number of the motherboard? You'll find this printed on the motherboard.
Also what does it say in the "general" tab (not the "driver" tab) for the HD audio in Device Manager regarding the make and model of the HD audio?
由 jayeff 完成的
ok i'll check it manual after this.. just wait
由 labisal 完成的
Hi @saru98 ,
It would make it so much easier if you told us the computer's motherboard make and model or provided the hardware ID information that you found based on the answer provided by @geekittogether
Help us to help you
由 jayeff 完成的
the problem is i cannot the motherboard model from software. so i must check directly right?
由 labisal 完成的
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