2015年3月更新的 13 英寸 MacBook Pro 配备 Retina 显示屏,型号为A1502,采用第五代英特尔酷睿 i5 和 i7 处理器,并配备 Force Touch触控板。

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Keyboard and trackpad issues

Hi guys!

My MBP 2015 is running the latest Mojave. Since yesterday, it has started acting weird and that both keyboard and trackpad stopped responding while in use. However, I’ve managed to shut the device down and powered it up again and this time it has back to normal. This morning, same issue has come back to the surface again! Any advice/help please?

A repair company authorized by Apple change a keyboard cable and it work for quite bit and then stop working, I told them again about problem they told me that we have to change your trackpad and keyboard .

Any advice/help please?

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Usually on this model it's the trackpad cable that goes bad since it runs over the battery making it get damaged easily as it rubs against the bottom cover of the MacBook. I wonder if just reseating would fix it.

I've heard on iFixit that it can also be caused by viruses on your MacBook but I don't have much info on that so hopefully someone can chime in with more information on that.

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No, haven't seen virus issues causing this. As both keyboard & trackpad effected its more likely the battery. But the track cable is more exposed and could also need replacing.

I replace my keyboard and trackpad cable but issue get worse now it doesn’t work totally

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Most likely your battery has swelled up pressing on the cables.

Check your battery using CoconutBattery post a snapshot of the main window here so we can see 在已经存在的问题里加入图片.

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I can’t check it now but I can tell you that my battery has 183 cycle

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I would try a clean install of macOS to rule out any software issues here. Back up all your data, and complete this guide here.

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Does viruses or malware can do that?

@dr_atf It's possible, but unlikely.

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Abdallah Talal 将永远感激不已
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