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Blu-Ray player not working

Hi. I am in the UK and I am encountering the same problem. I have cleaned the lens three times. I cannot connect to WiFi (it just won’t let me pick up the connection let alone enter the code). DVD’s play fine but no Blu Ray discs.

It’s 4 years old. Any ideas please?

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Hi @ lucy.price1,

What is the make and model number of your player?

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