Device says it's charging but does not charge.
Hi Everyone,
We are having an issue with our Galaxy Tab S not charging. When you connect the charging cable it acknowledges that you connected it it and say’s it is charging but it never charges, the batter only holds the charge level when in sleep or goes down when in use.
I’ve tried multiple chargers and cables, I’ve tried cleaning the port with a toothbrush and rubbing alcohol and blowing it out with some air.
I see that you can purchase replacement batteries and a replacement charging port but they are fairly expensive and we’re a little hesitant to spend the money if the issue does not get resolved. I seen another post on here of someone with a similar issue who says they have replaced both but it did not fix the problem.
Is there any way to diagnose what is going on so I can tell if replacing parts will help?
Any advice would be greatly appreciated.
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No one, huh? Bummer.
由 David D. 完成的
Hi,
We may be in different parts of the world so not all of us are viewing at the same time.
What is the output specs of your charger(s)?
It should be 5VDC @ 2.1A (2100mA). (printed on the charger)
If it is less than 2.1A (but still 5VDC) then the charger will struggle to charge the battery (if at all) and run the tablet at the same time.
Does the battery fully charge if you just charge it without having the tablet turned on?
由 jayeff 完成的
Hi Jayeff,
Thank you for the reply, I've tried a few different chargers including the one that is original to it (it still charges other devices fine), along with a 2A Asus charger and a Aukey multiple port charger that can do up to 2.4A.
Even with the device off it doesn't charge.
由 David D. 完成的