Platen Roller not turning Zebra ZM400
Why won't my platen roller turn in the Zebra ZM400
500784
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There can be a number of reasons for this, but first some questions:
1) Can you hear a motor running when you expect the platen to be moving?
2) Are the labels loaded properly without any labels stuck to the platen inside?
Dan
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The roller does not move. I do hear and see the ribbon roller turning. Problem is we are not using a ribbon as he labels are direct thermal.
Labels are loaded properly. Nothing sticking to platen roller.
