Why are two of my three usb ports not working?

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Dell Inspiron 17 7000 Series

Repair guides and troubleshooting for Dell Inspiron 17" laptop computers.

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amarroccoli @amarroccoli

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发帖于: 2018年5月19日

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Why are two of my three usb ports not working?

when I put in thumb drives the system does not register that they are in . Only when I plug in thumb drive in usb port my mouse is plugged do they work.

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Hi,

What is the model number of the laptop?

What OS is installed in the laptop?

Bit confused by your question.

Are you saying that a mouse works but not a thumbdrive or are you saying that when you plug in a mouse the thumbdrives work in another USB port?

由 jayeff 完成的 2018年5月19日

Its usb 3 or classic 2.0? Usb 3.0 need alltime driver....

由 VojTech 完成的 2018年5月20日

anything you did recently? (ex. spill water, repairs, recovery, etc.)

由 Aiden 完成的 2018年5月20日

it's a 2.0 usb

由 amarroccoli 完成的 2018年5月21日

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Hi,

What is the model number of the laptop?

What OS is installed in the laptop?

Bit confused by your question.

Are you saying that a mouse works but not a thumbdrive or are you saying that when you plug in a mouse the thumbdrives work in another USB port? — jayeff
anything you did recently? (ex. spill water, repairs, recovery, etc.) — Aiden