My Microsoft Zune 80 GB has stopped working. Iplug it up to charge it and it has on the screen contact support with a number 5 in a circle also a picture of a Zune with an X on it. Is there anything that I can do to fix it or do I have to send it to the Zune shop.
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If resetting it doesn't work, you should reinstall the software:
http://support.microsoft.com/kb/926993
Software available at: http://www.zune.net/en-us/products/softw...
You may lose music or other data purchased/added since your last sync.
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Is the software on the website or the cd that
Comes with it?
I added the link to the software above.
ERROR CODE 5——Yes, It can be a HD ribbon ZIF cable loose , BUT 99% of the time the Hard Drive has gone bad. No Fix other than replacement. I have many ZUNE 120Gb players & One at a time the hard drives went bad. No reasons—not dropped. I found the best repair is sending them to RAPID REPAIR. For $20.00 they will diagnose & give you an estimate. The smartest repair is having the Hard Drive (which is mechanical & will go out again) Replaced with a SSD digital drive. No moving parts, Solid state Memory, WITH a plus that they can replace the 120Gb drive with a 128Gb drive with extra memory. I’ve now have all 4 of mine done, Some with a new battery at Approx. $ 200. each or less. Just don’t throw that old ZUNE away ! Even broken, It’s worth big money on EBAY to guys & girls looking for parts that are NLA to fix their’s. Hope this advice works for all that live with ZUNE everyday like me. The best player ever on the market.
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I fix these for a living, the number Five Error is usually the hard drive, sometimes the hard drive cable.
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i have a contact support 5 and there is a chip getting really hot on the motherboard.(looking from the back its on the lower right side, behind the back button on the back side of the board) still say 5 is the hdd or hdd cable?
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ERROR CODE 5——Yes, It can be a HD ribbon ZIF cable loose , BUT 99% of the time the Hard Drive has gone bad. No Fix other than replacement. I have many ZUNE 120Gb players & One at a time the hard drives went bad. No reasons—not dropped. I found the best repair is sending them to RAPID REPAIR. For $20.00 they will diagnose & give you an estimate. The smartest repair is having the Hard Drive (which is mechanical & will go out again) Replaced with a SSD digital drive. No moving parts, Solid state Memory, WITH a plus that they can replace the 120Gb drive with a 128Gb drive with extra memory. I’ve now have all 4 of mine done, Some with a new battery at Approx. $ 200. each or less. Just don’t throw that old ZUNE away ! Even broken, It’s worth big money on EBAY to guys & girls looking for parts that are NLA to fix their’s. Hope this advice works for all that live with ZUNE everyday like me. The best player ever on the market & A SHAME that MS ever ever stopped producing. But then again MS has never done too much right other than make the best music player on the market.
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Hi Robert. I recently sent a few email messages to Rapid Repair (8/2023) but have not heard back. They don't have a phone number listed on their website. Do you happen to know who else can fix the number 5 error?
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Thanks
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After replacing my zune LCD screen I got this message. I took the zune apart again and found that I did not properly replace the mother board ribbon. After properly replacing the ribbon, the zune worked fine. Hope this works.
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