Issues with waking up from sleep mode

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MacBook Air 13" Mid 2013

The larger of Apple's MacBook Air laptops featuring dual microphones and 802.11ac Wi-Fi connectivity.

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Lucas Möller @lmllr

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发帖于: 2018年4月6日

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Issues with waking up from sleep mode

Hi all,

I'm having a very similar issue with my MacBook Air running on High Sierra but with a Transcend JetDrive 820 that is specifically made to upgrade MacBooks..

Everything runs perfectly after restarting the Mac but after waking it up from sleep things take forever and I get freezes, too.

I have not found any related issues with this drive so I'm assuming it normally works fine.

Could it be the OS upgrade that is causing the trouble? Or am I missing something else?

I appreciate any sort of help!

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How much free space does your SSD have? A drive with little or no free space can encounter issues! Remember to keep 1/4 of a 256/512/1TB drive free 1/3 for the 128/256 GB drives.

由 DanJ 完成的 2018年4月5日

More than half of the drive space is empty. So that cannot be the problem..

由 Lucas Möller 完成的 2018年4月6日

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How much free space does your SSD have? A drive with little or no free space can encounter issues! Remember to keep 1/4 of a 256/512/1TB drive free 1/3 for the 128/256 GB drives. — DanJ
More than half of the drive space is empty. So that cannot be the problem.. — Lucas Möller

mouzes rotich @mouzesrotich 声誉积分: 97 2 · Answer 1 · 2018-04-06T07:52:10-07:00

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mouzes rotich @mouzesrotich

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could you try to go to system preferences--Energy saver section and change the "put hard disks to sleep when possible"

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I tried it both ways but it doesn't make a difference..

由 Lucas Möller 完成的 2018年4月12日

I would contact Transcend to see if they have any firmware updates for their SSD. OWC had issues with High Sierra maybe they do as well.

由 DanJ 完成的 2018年4月13日

ok good to know. I'll do that.

由 Lucas Möller 完成的 2018年4月14日

I am currently in contact with the Transcend support team and noticed that the "JetDrive Toolbox" app does not recognize the SSD. This is despite my laptop runs on it at this moment and the drive is also displayed in the disk utility app. Does anyone have experience with such a problem?

由 Lucas Möller 完成的 2018年4月18日

Sounds like the SSD has an issue if it won't show the toolbox services. Did they tell you if you needed a app or firmware update?

由 DanJ 完成的 2018年4月18日

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MaryM @m_aventura 声誉积分: 13 2 · Answer 2 · 2018-04-26T06:17:51-07:00

MaryM @m_aventura

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发帖于: 2018年4月26日

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My problem with waking up began after installing 10.13.4 on April 12

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Mary, Do you still have an Apple drive or did you get it upgraded?

由 DanJ 完成的 2018年4月27日

Actually, my problem was solved yesterday by Apple technician!

He turned off my FileVault option under System Preferences /Security & Privacy and it solved the problem.

My computer is about 6-months old and I believe this option was turned on during the original set up, but it didn't affect the waking up until this last upgrade.

Hopefully it could help Lucas as well.

由 MaryM 完成的 2018年4月27日

@m_aventura - Happy to hear your all set!

Sadly, I think @lmllr has two issues: This could fix his wake from sleep but he also appears to have a second issue with his Transcend SSD as well.

由 DanJ 完成的 2018年4月28日

FileVault is not active on my computer but thanks @m_aventura . I will actually return the drive now as suggested by the Transcend support team.

由 Lucas Möller 完成的 2018年4月28日

Good luck @lmllr

由 MaryM 完成的 2018年4月28日

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MacBook Air 13" Mid 2013

Issues with waking up from sleep mode

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