修复你的物品 社区 商店

Repair guides and support for your Samsung TV.

2614 个问题 查看全部

更多选项

MU9000 SmartTV connected to Hotspot but not to internet...

Network Setting show connected BUT Network Status shows not connected !!!

I live in a very rural area where none of the big companies can offer Internet service..

AT&T suggested using a Personal HotSpot on my Iphone.

This WORKS FINE for my Laptop.

I just purchased a new 55" Series 9 TV (MU9000).

Turned it on and configured it to point to the HotSpot - no problem

However, when I go to Network Status it shows problems wwith RED 'X's between the Icons and of course I cannot see anything allowing me to such as NetFlix

When I go back to Network Settings all I see is the question about whether I connected Wireless or Wired. The Wireless option shows a checkmark as if it thinks there is a connection.

When I click on Wireless it goes through a check and comes back with the checkmark on the wireless option as if it was successful - but Network Status shows problems...

The Samsung Smart Remote that comes with the 9 Series has very few buttons for me to try anything new..

I have tried a Network Reset and a Smart Hub reset both of which say success but still network problems.

已回答！ 显示答案 我也有这个问题

这是一个好问题吗？

是 否
得分 0
3条评论

Is this related to your other problems?

由完成的

WHICH other problems are you thinking of?

I did report some Directv problems not being able to see 'On Demand' on another site if that's what you mean, BUT this issue with Samsung TV is the only one I have posted here

由完成的

ive heard stories that re-setting up the hotspot fixed the issue. (they had to change the hotspot password) but thats only one case ive heard of.

由完成的

添加一条评论

1个答案

筛选条件:
最有帮助的 最新 最老的
已选择的解决方案

更多选项

I also had two other small problems

When trying to register the TV online using the S/N number on back of TV I was told that either the TV was purchased in another country OR it was more than 3 years old, so I couldn't register. Well I bought it at BestBuy in Houston,TX in Feb2018 - and I didn't think the MU9000 even existed 3 years ago

- When doing initial configuration and requested to attach to (or create) Samsung Account. I got failure.

When trying to create an account I was told it could not connect to Samsung Server.

So I went to my Laptop (also connected via Iphone Hotspot), and created a new account.

Problem is that the email account has an underscore in the name and the TV configuration menu does not provide ability to enter an underscore as part of the email address.

So I called Samsung direct - very helpful. Unplugged TV for over 30 seconds, went through initial configuration again including attach to hotspot. When I got to question about attach to Samsung Account he told me to do a SKIP. I was then able to configure Hub and Bingo my Apps appeared for Netflix etc.

这个答案有帮助吗？

是 否
得分 0
添加一条评论

添加你的答案

Dave Amiss 将永远感激不已
浏览统计数据:

过去 24 小时： 2

过去 7 天： 4

过去 30 天： 13

总计 3,001