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Fourth generation of iPad, released November 2, 2012, available in 16, 32, or 64 GB models. Model Number A1458

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My iPad says connect to iTunes,

Once I connect to iTunes, it pops up with an error code saying could not connect to this iPad. An unknown known error occurred (0xE8000015) please help me fix this as this is my work iPad.

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Hello Megan.

Try first using a different USB cable, then the different USB port on the same computer, then a different computer if needed.

You can also try to put the iPad into DFU mode and see if iTunes recognizes it. DFU mode requires correct timing. To enter DFU:

1. Plug the iPad into the computer. On or off does not matter.

2. Begin holding both the power button and home button at the same time.

3. Once you have been holding both buttons for 9-10 seconds, release the power button but continue to hold home.

4. The iPad's screen should already be blank and your iPad should connect within a few seconds. You can let go of the button as soon as your computer notifies you something is detected.

If the screen lights back up, you have failed to enter DFU. You can try again as many times as needed.

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This is perfect! Thank you so much - I thought I would have to go to the Apple Store! The cable part was irrelevant but the DFU worked wonderfully! Now to bookmark it for the next time Mom locks herself out of her iPad... :-)

Yes This works when you enter the wrong password to many times and then the screen show- Connect to I tunes. Spot on.

Thank you! It worked perfectly the first time!

Yes perfect thank you.. superb

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Here is an apple support article on how to restore disabled iDevices, note that DFU is not required and Recovery mode is sufficient:

https://support.apple.com/en-au/ht204306

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You are a life saver! Awesome. Now my Ipad is restored. Thank you!

Thank you, thank you!!!

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Fab, thank you, spot on worked a treat

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