Unable to hear during outgoing calls

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BLU Vivo XL

The BLU Vivo XL was released in January 2016 as part of BLU's budget line of smartphones.

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Gabe @gbwright

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发帖于: 2018年1月21日

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Unable to hear during outgoing calls

After the latest update to my BLU XL2 I am now unable to hear during outgoing calls as well as any sound with the speaker during the calls or with Google assistant. My speakers work fine when watching video. Everything is fine when I receive a call.

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You are correct @Grandy. It is the Google app. When I allow microphone permissions within the app the problem persists, but as soon as I disabled permission for the app. It went away. Thanks for your help!

由 Gabe 完成的 2018年1月22日

Gabe........How did you disable permission for the microphone? Thanks in advance. Joe

由 Joe Crowder 完成的 2018年1月22日

I have this too! I can't hear a call when calling out, but when someone obviously answers, I press the record button & I can hear. Ugh. Thank you for the feedback, I took the ok Google advice as well as the carrier service. I'll see what happens!

由 Jewel 完成的 2018年1月24日

Thank you for this...I've had this same problem after the last update. Disabled the ok Google... problem solved.

由 Chris k 完成的 2018年1月30日

I hve buy vivo y 81 one month ago, but there a hearing problem, I am not able to hear incoming as well as out going calls . Tp hear calls , I have to on loud speaker. This the problem in this phone.

由 kishore kumar Mannam 完成的 2019年1月23日

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Grandy @grandy26919

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发帖于: 2018年1月21日

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I had this problem after the update also. I figured out it only happens while I have "Hey Google" activated. If I disable the "Hey Google" feature everything works fine.

Google account/settings/voice/voice match, and turn off Say "Ok Google" any time.

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Thanks for the feedback. I also corrected the issue by disabling microphone and phone permissions in all apps that had those specific permissions. There were only 5or 6 total. The issue has happened since but I haven't pinpointed the actual app that is causing the problem. I will update once I do. Thank you.

由 Gabe 完成的 2018年1月22日

Thanks Grandy, I can hear again. I contacted BLU and turning off "OK Google" is the remedy they're recommending as well, until a permanent solution can be found.

由 Henry 完成的 2018年1月25日

Your welcome. Glad to be of help.

由 Grandy 完成的 2018年1月26日

Grandy, I thank you for getting me on track again. Your remedy is spot on.

由 Hither, Thither 'n Yond 完成的 2018年12月1日

Thank You... I have been going crazy with this issue. I was about to toss my phone and get a new one.

由 Pat Thompson 完成的 2018年12月14日

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You are correct @Grandy. It is the Google app. When I allow microphone permissions within the app the problem persists, but as soon as I disabled permission for the app. It went away. Thanks for your help! — Gabe
Gabe........How did you disable permission for the microphone? Thanks in advance. Joe — Joe Crowder
I have this too! I can't hear a call when calling out, but when someone obviously answers, I press the record button & I can hear. Ugh. Thank you for the feedback, I took the ok Google advice as well as the carrier service. I'll see what happens! — Jewel
Thank you for this...I've had this same problem after the last update. Disabled the ok Google... problem solved. — Chris k
I hve buy vivo y 81 one month ago, but there a hearing problem, I am not able to hear incoming as well as out going calls . Tp hear calls , I have to on loud speaker. This the problem in this phone. — kishore kumar Mannam
Thanks for the feedback. I also corrected the issue by disabling microphone and phone permissions in all apps that had those specific permissions. There were only 5or 6 total. The issue has happened since but I haven't pinpointed the actual app that is causing the problem. I will update once I do. Thank you. — Gabe
Thanks Grandy, I can hear again. I contacted BLU and turning off "OK Google" is the remedy they're recommending as well, until a permanent solution can be found. — Henry
Grandy, I thank you for getting me on track again. Your remedy is spot on. — Hither, Thither 'n Yond
Thank You... I have been going crazy with this issue. I was about to toss my phone and get a new one. — Pat Thompson

I Drejtë @shikim 声誉积分: 1 · Answer 1 · 2018-03-05T12:20:53-07:00

I Drejtë @shikim

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发帖于: 2018年3月5日

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Hello, Thanks for easy answer!

Google Talk it's looks like it is a "Bug" or "Intercellular" and "google app" need to remove forever and put "Google Company" to Bring to Court for this interception to all Mobile Phones?

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