跳转到主内容

The third-generation HTC One smartphone which was first released in March 2015. Its major revisions on the M8 design include the octa-core Snapdragon 810 processor and a 20-megapixel rear camera.

73 个问题 查看全部

Why is my phone randomly shutting down? (And other problems)

So I've had my HTC one m9 for about two years, (I got it used) and I've been experiencing lots of problems within the last year. When I first got it, it was working fine, but now it's really getting on my nerves. My main problem is that it shuts down seemingly at random times. Usually because of these factors:

Cold

Using camera

Below 40%

Not charging

When it shuts down, it (sometimes) wipes the app data and says that I have to update everything when my storage used stays the same. This happening several times results in my phone filling up with duplicate updates. But it doesn't wipe it every time.

It also has been consistently powering off below 40%, like I said, and when I put it on a charger, it says it's at anywhere from 5-20%.

Also sometimes when I power it on (not after a random shutdown) it will reset only my keyboard settings and quick settings.

I've tried wiping the cache partition and factory resetting it multiple times. Any help would be much appreciated.

Running Android marshmallow if that helps.

已回答! View the answer 我也有这个问题

这是一个好问题吗?

按维修分数 1
添加一条评论

4个回答

已选择的解决方案

The battery is probably not delivering enough voltage to the processor to keep the phone on. Just like how Apple was slowing down iPhones as the batteries aged, the processor needed more voltage than the battery could deliver. Best bet is to replace the battery.

这个答案有帮助吗?

按维修分数 2
添加一条评论

Consider to change your battery. You have used your phone for 2 years now and looking at the problems I think battery is the culprit.

这个答案有帮助吗?

按维修分数 2
添加一条评论

Good answers, battery replacement is recommended first, after that if it's still no good then we may have a board issue causing this.

这个答案有帮助吗?

按维修分数 2
添加一条评论

I have the same problem I have purchased a new battery and still the same Don't think its a board issue

Someone told me its an app causing it  but did a factory reset without doing a back up and it still happens

这个答案有帮助吗?

按维修分数 0
添加一条评论

添加你的答案

Colin Powers 将永远感激不已
浏览统计数据:

过去的24小时: 1

过去的7天: 34

过去的30天: 142

总计 4,437